About Hafla: As an Executive in the Operations team at Hafla, you will play a crucial role in managing the day-to-day event operations by coordinating with planners, partners, and customers. Your responsibilities will include overseeing end-to-end event operations, implementing best practices, collaborating with cross-functional teams, conducting post-event evaluations, maintaining event catalogs, and managing event-day escalations. This is a full-time position with five working days, which may include weekends. Role and Responsibilities: You will be responsible for overseeing end-to-end event operations remotely from India. This includes managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff to ensure smooth operations and timely delivery of all event components. Your role will involve implementing and upholding best practices in event management to enhance efficiency and operational effectiveness. You will collaborate with cross-functional teams to align event execution with overall business objectives. Additionally, you will conduct post-event evaluations to identify improvement areas, gather feedback, prepare reports, and implement corrective measures. Maintaining up-to-date event catalogs by liaising with suppliers and working with the content team will also be part of your responsibilities. In case of event-day escalations, you will address client concerns by coordinating with suppliers and planners and implement proactive solutions. Skills / Experience: We are looking for driven and adaptable individuals with a can-do attitude who are enthusiastic about working in a high-growth, fast-paced startup environment. The ideal candidate should have 2-4 years of experience and the ability to collaborate effectively with individuals from diverse backgrounds. A proven track record in executing large-scale events, experience in various event types, strong organizational and multitasking abilities, exceptional attention to detail, problem-solving skills, ability to thrive in a fast-paced environment, excellent communication and interpersonal skills, a bachelor's degree in event management or a related field, fluency in English & Hindi, proficiency in Arabic, knowledge of the UAE market, and proficiency in G Suite and MS Office are desired qualifications. Education: Bachelor's degree in event management or a related field is required. Compensation: INR 35,000 - 40,000 per month Flexible Shifts: Day or evening shifts, 9 hours / 5 days a week. Location: Viman Nagar, Pune (Onsite),
As an Executive in the Operations team at Hafla, you will be responsible for overseeing end-to-end event operations remotely from India. Your role will involve managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff to ensure smooth operations and timely delivery of all event components. You will play a crucial role in managing the day-to-day event operations by proactively reviewing event briefs, coordinating with planners, partners, and customers to resolve issues as they arise. Collaboration with cross-functional teams including event planning, operations, logistics, finance, and content will be essential to align event execution with overall business objectives. You will need to implement and uphold best practices in event management to enhance efficiency and operational effectiveness. Conducting post-event evaluations to identify improvement areas, gathering feedback from customers, suppliers, and planners, and preparing reports will be part of your responsibilities. Implementing corrective measures to refine future event processes based on feedback will also be crucial. Maintaining up-to-date event catalogs by liaising with suppliers and working with the content team to ensure product and service listings remain current is an important aspect of the role. You will be expected to manage event-day escalations and address client concerns by coordinating with suppliers and planners. Implementing proactive solutions such as arranging alternate products/services and offering appropriate compensation for service recovery will be necessary. The ideal candidate for this role should have 2-4 years of experience with proven expertise in successfully executing large-scale events. Experience in corporate events, weddings, event rentals, kids birthday parties, party services, and entertainment venues is a plus. Strong organizational and multitasking abilities, exceptional attention to detail, and problem-solving skills are key requirements. Fluency in English & Hindi is required, with proficiency in Arabic considered a bonus. A bachelor's degree in event management or a related field is necessary. If you are a driven individual with a can-do attitude, excited to work in a high-growth, fast-paced startup environment, and possess the necessary skills and experience, we would love to hear from you. The compensation for this full-time position is INR 35,000 - 40,000 per month with flexible day or evening shifts, 9 hours / 5 days a week. The location for this position is Viman Nagar, Pune (Onsite).,
As a Customer Support Specialist and Event Planner at Hafla, you will be an integral part of our team dedicated to delivering exceptional service in the event management contact support center blended process. Here's what you need to bring to the table: - **Excellent English Communication**: Your strong written and verbal communication skills are crucial for effectively assisting our customers. - **Customer-Centric Mindset**: Your passion for providing outstanding support will drive your interactions with our customers. - **Problem Solver**: Embrace challenges and enjoy finding effective solutions to ensure customer satisfaction. - **Team Player**: Collaboration is at the core of our success, and your ability to work well within a team is essential. If you possess expertise in Customer Support, CRM skills, Client Servicing, International Sales, Event Management (Domestic or International), Hospitality Management, or Aviation, you are the ideal candidate for this role. In return, Hafla offers: - **Association with an International Brand**: Join the most happening events industry and be part of a globally recognized brand. - **Excellent Growth Opportunities**: We are dedicated to supporting your professional development and helping you advance in your career. - **Innovative Work Environment**: Be part of a supportive management team that values creativity and encourages new ideas. If you are ready to elevate your career and meet these qualifications, send your resume to vivek.anand@hafla.com. Join us at Hafla and be part of a dynamic team focused on delivering exceptional customer support in the events industry.,
As an Executive in the Operations team at Hafla, you will play a crucial role in managing the day-to-day event operations by coordinating with planners, partners, and customers. Your responsibilities include overseeing end-to-end event operations remotely from India, implementing best practices in event management, collaborating with cross-functional teams, conducting post-event evaluations, maintaining event catalogs, and managing event-day escalations. You will need to have 2-4 years of experience, proven track record in executing large-scale events, strong organizational and multitasking abilities, excellent communication skills, a Bachelor's degree in event management or related field, fluency in English & Hindi (proficiency in Arabic is a bonus), knowledge of the UAE market, and proficiency in G Suite and MS Office. If you are driven, adaptable, and excited to work in a high-growth environment, Hafla is looking for you. Role and Responsibilities: - Oversee end-to-end event operations remotely from India, managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff. - Implement and uphold best practices in event management to enhance efficiency. - Collaborate with cross-functional teams to align event execution with business objectives. - Conduct post-event evaluations to identify improvement areas and implement corrective measures. - Maintain up-to-date event catalogs and manage event-day escalations. Qualifications Required: - 2-4 years of experience in event management. - Proven track record in executing large-scale events. - Strong organizational and multitasking abilities. - Bachelor's degree in event management or a related field. - Fluency in English & Hindi (proficiency in Arabic is a bonus). - Knowledge of the UAE market. - Proficiency in G Suite and MS Office. About Hafla: Hafla is a high-growth, fast-paced startup environment located in Viman Nagar, Pune. The company offers flexible shifts, day or evening, 9 hours a day for 5 days a week. The compensation for this position is INR 35,000 - 40,000 per month.,