Event Operations Executive (Escalations and Vendor Management)

As an Executive in the Operations team at Hafla, you will be responsible for overseeing end-to-end event operations remotely from India. Your role will involve managing planning, logistics, and execution by coordinating with vendors, suppliers, and event staff to ensure smooth operations and timely delivery of all event components. You will play a crucial role in managing the day-to-day event operations by proactively reviewing event briefs, coordinating with planners, partners, and customers to resolve issues as they arise. Collaboration with cross-functional teams including event planning, operations, logistics, finance, and content will be essential to align event execution with overall business objectives. You will need to implement and uphold best practices in event management to enhance efficiency and operational effectiveness. Conducting post-event evaluations to identify improvement areas, gathering feedback from customers, suppliers, and planners, and preparing reports will be part of your responsibilities. Implementing corrective measures to refine future event processes based on feedback will also be crucial. Maintaining up-to-date event catalogs by liaising with suppliers and working with the content team to ensure product and service listings remain current is an important aspect of the role. You will be expected to manage event-day escalations and address client concerns by coordinating with suppliers and planners. Implementing proactive solutions such as arranging alternate products/services and offering appropriate compensation for service recovery will be necessary. The ideal candidate for this role should have 2-4 years of experience with proven expertise in successfully executing large-scale events. Experience in corporate events, weddings, event rentals, kids birthday parties, party services, and entertainment venues is a plus. Strong organizational and multitasking abilities, exceptional attention to detail, and problem-solving skills are key requirements. Fluency in English & Hindi is required, with proficiency in Arabic considered a bonus. A bachelor's degree in event management or a related field is necessary. If you are a driven individual with a can-do attitude, excited to work in a high-growth, fast-paced startup environment, and possess the necessary skills and experience, we would love to hear from you. The compensation for this full-time position is INR 35,000 - 40,000 per month with flexible day or evening shifts, 9 hours / 5 days a week. The location for this position is Viman Nagar, Pune (Onsite).,