Event Coordinator

Event Coordinator

If you thrive in fast-paced environments, enjoy working with premium clients, and have a strong sense of ownership, this role is for you.

Key Responsibilities

• Receive and manage client event enquiries across multiple channels.
• Understand requirements and post accurate briefs on the admi portal.
• Shortlist and coordinate with verified hospitality professionals.
• Brief professionals clearly on event details, service expectations, and timelines.
• Pre-plan event flow and manpower deployment.
• Ensure smooth execution and handle real-time changes or issues.
• Collect post-event feedback from clients and professionals.
• Coordinate closures, documentation, and internal updates.

Whom We’re Looking For

• Strong communication and coordination skills.
• Highly organized with excellent attention to detail.
• Client-focused mindset with problem-solving ability.
• Comfortable managing multiple events simultaneously.
• Familiar with event operations and hospitality service standards.
• Tech-savvy (CRM, portals, Google Workspace, WhatsApp coordination).

Preferred Background

• 2–5 years in event coordination, hospitality operations, or luxury service roles.
• Experience working with freelance/gig hospitality professionals is a plus.
• Exposure to premium clients, private events, or corporate hospitality preferred.

KPIs & Performance Metrics, Client Management

• Enquiry response time:

  Within 30-60 minutes during business hours.

• Client satisfaction score (CSAT):

  90%+ positive feedback.

• Repeat client rate:

  Minimum 40-50%.

Event Execution

• Successful event execution rate:

  95%+ events delivered without any escalations.

• Last-minute issue resolution time:

  Within defined SLA (Service Level Agreement).

• Event adherence:

  100% compliance with agreed scope, staffing, and timelines.

Professional Coordination

• Professional confirmation rate:

  100% written confirmations at least 3-7 days prior.

• No-show/replacement rate:

  Less than 3–5%.

• Professional feedback score:

  4+/5 on coordination and clarity.

Operational Efficiency

• Accuracy of portal postings:

  98%+ error-free briefs.

• Event closure & documentation:

  Within 24–48 hours post-event.

• Billing & payout coordination accuracy:

  100% alignment with event details.

Process & Growth

• Contribution to SOPs, templates, and process improvements.
• Ability to upsell or recommend additional services where relevant.

Why Join Elite Butlers Hospitality

• Work with premium clients and high-end private events.
• Be part of a fast-growing luxury hospitality brand.
• Gain exposure to elite professionals and complex event operations.
• Opportunity to grow into senior operations or event leadership roles.

If you believe attention to detail, ownership, and service excellence define you, and you’d like to contribute to a brand setting new benchmarks in hospitality, apply now.