ET Service Continuity Management Lead

ET Service Continuity Management Lead

Location: India
Rank: Assistant Director
Reports to: Risk & Service Continuity Management

• EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The role

• Service Continuity Management lead is responsible for driving Business Continuity (BC) and Disaster Recovery (DR) strategy, governance, and execution. This role ensures IT resilience, regulatory compliance, and minimal business disruption during incidents. In this capacity, the identified candidate will oversee IT Service Continuity Management (ITSCM), Critical Business Application DR exercises, risk mitigation plans and audit readiness while collaborating with key stakeholders across IT, Infosec, business and other relevant stakeholders.
• Tailoring solutions to the criticality of applications, particularly for on-premises systems, the responsibilities include overseeing annual testing, audits, and the continuous improvement of recovery strategies. In this capacity, the identified candidate along will lead the effort on 135+ business critical applications/tools DR planning and testing across EY Technology (excluding the GDCs and Data room plans under Platform Management). Additionally, the responsibilities include managing a few Vendor App DR exercises also.
• The BCM program is designed to develop and maintain a management system that safeguards operations, prepares for potential disruptions, and ensures swift recovery when incidents occur. Responsibilities include guiding EY Technology functions in creating Business Continuity Plans (BCPs), covering critical business processes, impact analyses, and recovery strategies, while supporting the recovery of business processes when necessary. Additionally, will also be leading the effort on working on the ET BCP plans at a country / country-cluster level along with Global Risk Management., BRM and other stakeholders.

Your key responsibilities

• As the Service Continuity Management Lead, the key responsibilities would include:
• • BCM & DR Strategy Development: Develop and maintain EY’s global BC & DR framework, policies, and procedures to align with ISO 27001, ISO 22301, BSI, SOC, and other industry standards
  • Work with the team to define recovery strategies based on Business Impact Analysis (BIA) and risk assessments for new in-scope applications
  • Manage the BCM & DR governance model, ensuring resilience across IT systems, applications, and critical processes.
  • Drive the DR tabletop exercises, Critical Business Application (CBAS) DR exercises, and crisis simulations
  • Maintain the in-scope application DR plans
  • Oversee annual DR failover exercises, conduct post-exercise reviews for all DR testing activities
  • Manage vendor DR plans, ensuring third-party recovery plans are aligned with EY’s resilience objectives
  • Lead the periodic BCM walkthroughs with stakeholders to validate ET’s critical process recovery plans
  • Ensure effective incident response planning, monitoring critical incidents (P1), and providing real-time guidance during crisis
  • Work on the country level BCM plans, conduct the periodic reviews and publish among key stakeholders
  • Ensure compliance with EY regulatory requirements (EY GCoC)
  • Take part in internal and external audits, ensuring all DR plans and BCM documents are up to date
  • Maintain records and update Archer GRC with latest BCM, DR plans, and post-exercise reports
  • Participate in CAB meetings, regulatory reviews, and IT resilience strategy discussions
  • Conduct BCDR awareness sessions, roadshows, and leadership presentations
  • Manage DR and BCM SharePoint portals, updating key documentation and resources
• Skills and attributes for success
  
• • Well experienced in managing key Stakeholder relationships, including Senior Management.
  • In-depth knowledge of disaster recovery and business continuity frameworks and methodologies
  • Technical knowledge of IT infrastructure, cloud services, data management practices, etc.
  • Proven experience in leading BCM maturity assessments and audits
  • Proficiency in project management and organizational skills
  • Ability to assess and prioritize risks effectively and develop actionable plans
  • Ability to team well with others and to understand and integrate cultural differences and work with cross cultural teams
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Experience in communicating to all levels of management, clients and vendors
  • Experience in developing and executing reporting strategies
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong analytical and problem-solving skills with a focus on data-driven decision-making

To qualify for the role, you must have
Education:

• • Bachelor or Master’s degree in Information Technology / Engineering

Experience:

• • 10 -12+ years of relevant experience in Service Delivery

What we look for

• Thought leadership
• Strategic ThinkingAutomation & standardization
• Relationship Management
• Interpersonal & Influencing skills
• Good communication skills
• Data-driven decision making