Escalation & Compliance Professional

2 - 3 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:
Handle customer escalations and high-impact issues across various channels (email, social media, phone) ensuring timely and empathetic resolution.Investigate and analyze the root cause of escalations and implement long-term corrective actions.Collaborate with customer support, operations, legal, and product teams to ensure escalations are resolved in compliance with policies and regulations.Ensure regulatory compliance across processes especially with respect to consumer rights, grievance redressal, data protection (e.g., GDPR), and industry standards.

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