Escalation & Compliance Professional Fatakpay Digital

2.0 - 3.0 years

3 - 4 Lacs

Mumbai, Andheri East Marol

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Key Responsibilities: Handle customer escalations and high-impact issues across various channels (email, social media, phone) ensuring timely and empathetic resolution. Investigate and analyze the root cause of escalations and implement long-term corrective actions. Collaborate with customer support, operations, legal, and product teams to ensure escalations are resolved in compliance with policies and regulations. Ensure regulatory compliance across processes especially with respect to consumer rights, grievance redressal, data protection (e.g., GDPR), and industry standards.

Posted 2 weeks ago

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Senior Manager- Data Analytics Fatakpay Digital

5.0 - 8.0 years

8 - 15 Lacs

Mumbai, Andheri East Marol

Work from Office

Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. About Us: We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey. Job Overview: We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines. Key Responsibilities: Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. Build and maintain efficient data pipelines to support real-time and batch data processing. Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions. Optimize database performance and ensure data integrity and security. Troubleshoot and resolve data-related issues and provide support for data operations. Implement data quality checks and monitor data pipeline performance. Document technical solutions and processes for future reference. Required Skills and Qualifications: Bachelor's degree in Engineering, or a related field. 5-8 years of experience in data engineering or a related role. Strong proficiency in ETL tools and techniques. Experience with SQL and relational databases (e.g., MySQL, PostgreSQL). Familiarity with big data technologies Proficiency in programming languages such as Python, Java, or Scala. Knowledge of data warehousing concepts and tools Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Preferred Qualifications: Experience with data visualization tools (e.g., Tableau, Power BI). Knowledge of machine learning and data science principles. Experience with real-time data processing and streaming platforms (e.g., Kafka). What We Offer: Competitive compensation package (12-20 LPA) based on experience and qualifications. Opportunity to work with a talented and innovative team in the fintech industry.. Professional development and growth opportunities. Knowledge of data warehousing concepts and tools

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Collection Strategist Manager Fatakpay Digital

2.0 - 3.0 years

3 - 4 Lacs

Mumbai, Andheri East Marol

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Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Job Description: Escalation and Compliance Team Member Experience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sector Education: Graduate in any discipline (Law or Commerce background preferred) Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantage Key Responsibilities: Escalation Management: 1. Customer Grievance Handling: Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Ensure timely resolution of Level 1 and Level 2 escalations, adhering to defined TAT (Turnaround Time). Maintain a customer-first approach while resolving escalations to protect the companys reputation. 2. Communication and Collaboration: Coordinate with internal departments (collections, legal, operations) to address customer issues effectively. Provide detailed responses to customers, explaining resolutions and any further actions needed. 3. Root Cause Analysis: Conduct root cause analysis for recurring grievances and suggest corrective measures. Prepare reports highlighting trends in customer complaints and recommend process improvements. Compliance Management: 1. Regulatory Adherence: Ensure all customer communication complies with regulatory guidelines (e.g., RBI). Assist in audits and ensure proper documentation of escalations and resolutions. 2. Policy and Process Implementation: Monitor compliance with company policies and procedures during customer interactions. Assist in developing SOPs for handling escalations and ensuring compliance with legal standards. 3. Documentation and Reporting: Maintain accurate records of escalations, resolutions, and compliance checks. Prepare regular compliance reports for management review. Key Skills and Requirements: Experience: Minimum 2 years in customer escalation handling or compliance roles, preferably in financial services. Education: Graduate in any discipline (Law or Commerce background preferred). Technical Skills: Proficiency in Excel and CRM systems for reporting and case management. Knowledge of legal and regulatory frameworks related to debt collection. Soft Skills: Strong communication and negotiation skills. Ability to handle difficult conversations with professionalism and empathy. Analytical Skills: Detail-oriented with the ability to identify patterns and trends in grievances. Critical thinking to suggest improvements in processes. Work Ethic: Organized, proactive, and focused on timely resolution.

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