Escalation & Compliance Professional Fatakpay Digital

2.0 - 3.0 years

3 - 4 Lacs

Mumbai, Andheri East Marol

Work from Office

Key Responsibilities: Handle customer escalations and high-impact issues across various channels (email, social media, phone) ensuring timely and empathetic resolution. Investigate and analyze the root cause of escalations and implement long-term corrective actions. Collaborate with customer support, operations, legal, and product teams to ensure escalations are resolved in compliance with policies and regulations. Ensure regulatory compliance across processes especially with respect to consumer rights, grievance redressal, data protection (e.g., GDPR), and industry standards.

Posted 2 months ago

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Senior Manager- Data Analytics Fatakpay Digital

5.0 - 8.0 years

8 - 15 Lacs

Mumbai, Andheri East Marol

Work from Office

Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. About Us: We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey. Job Overview: We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designi...

Posted 3 months ago

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Collection Strategist Manager Fatakpay Digital

2.0 - 3.0 years

3 - 4 Lacs

Mumbai, Andheri East Marol

Work from Office

Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Job Description: Escalation and Compliance Team Member Experience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sector Education: Graduate in any discipline (Law or Commerce background preferred) Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantage Key Responsibilities: Escalation Management: 1. Customer Grievance Handling: Manage and resolve customer grievances received through various channels (emails, calls, social media, r...

Posted 3 months ago

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