Escalation and Compliance Executive

As an Escalation and Compliance Team Member, you will be responsible for managing customer escalations, grievances, and ensuring regulatory compliance within the financial services or fintech sector. With a minimum of 6 months to 1 year of experience in similar roles, you will play a crucial part in maintaining the company's reputation and customer satisfaction. Your key responsibilities will include handling customer grievances through various channels, resolving Level 1 and Level 2 escalations within defined turnaround times, and conducting root cause analysis to suggest corrective measures. You will also collaborate with internal departments, ensure regulatory adherence, and maintain accurate documentation of escalations and compliance checks. To excel in this role, you should possess a minimum of 2 years of experience in customer escalation handling or compliance roles, along with a graduate degree in any discipline (Law or Commerce background preferred). Proficiency in Excel and CRM systems, knowledge of legal and regulatory frameworks related to debt collection, strong communication and negotiation skills, and analytical thinking are essential requirements. In return, you can expect a competitive salary with performance-based incentives, the opportunity to work in a critical role in a fast-growing fintech company, and exposure to regulatory frameworks and compliance best practices. If you have the required experience and skills and are proactive, detail-oriented, and focused on timely resolutions, we invite you to apply for this position based in Marol, Andheri East, Mumbai.,