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0.0 - 3.0 years
0 - 0 Lacs
maharashtra
On-site
As an Escalation and Compliance Team Member, you will be responsible for managing customer escalations, grievances, and ensuring regulatory compliance within the financial services or fintech sector. With a minimum of 6 months to 1 year of experience in similar roles, you will play a crucial part in maintaining the company's reputation and customer satisfaction. Your key responsibilities will include handling customer grievances through various channels, resolving Level 1 and Level 2 escalations within defined turnaround times, and conducting root cause analysis to suggest corrective measures. You will also collaborate with internal departments, ensure regulatory adherence, and maintain accu...
Posted 1 week ago
2.0 - 5.0 years
2 - 3 Lacs
mumbai, churchgate
Work from Office
Team Leading for Collection Team for Personal Loans Handling Collection calsl on a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to superiors. Desired Candidate Profile: Team Handling experience for 3 years Experience in Tele calling, NBFC. Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language
Posted 2 weeks ago
12.0 - 16.0 years
0 Lacs
karnataka
On-site
As a Collections and Recoveries Manager at GoodScore, you will play a crucial role in driving recoveries on overdue loans, particularly focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. Your responsibilities will include managing loan portfolios across DPD (Days Past Due) buckets, offering closure, settlement, or restructuring options in line with internal policies, and ensuring compliance with RBI and internal standards during customer interactions and data management. Your ability to provide a high standard of customer experience through professional and respectful communication will be key to your success. With a minimum of 12 years of experience in collectio...
Posted 4 weeks ago
2.0 - 5.0 years
2 - 3 Lacs
Mumbai, Churchgate
Work from Office
Team Leading for Collection Team for Personal Loans Handling Collection calsl on a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to superiors. Desired Candidate Profile: Team Handling experience for 3 years Experience in Tele calling, NBFC. Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Key Skills Required DRA Certification (as per RBI/NISM guidelines) Collection experience. Strong Communication Skills in Kannada and Hindi Debt Recovery & Collection Techniques Customer Handling & Negotiation Basic Computer Literacy (MS Excel, CRM tools, etc.) Time Management & Target Orientation Knowledge of RBI Guidelines for Debt Recovery Documentation & Record Keeping Empathy and Patience in Dealing with Customers Ability to Work Under Pressure Languages: Proficiency in ENGLISH and Kannada or Hindi is mandatory Roles and Responsibilities: Contact delinquent customers through calls and follow-ups to recover pending dues. Verify and update customer information and loan/account status. Plan...
Posted 2 months ago
1.0 - 6.0 years
1 - 5 Lacs
Gurugram
Work from Office
Hiring For Banking KYC Process - 5.00 LPA Gurugram Grad/ UG's/ - Min. 1 Yr. KYC Banking Experience in Any Domain Must. NO BE/Btech 24/7 Shift 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 3 months ago
1.0 - 6.0 years
1 - 4 Lacs
Gurugram
Work from Office
Hiring For Banking KYC Process - 4.50 LPA Gurugram Grad/ UG's/ - Min. 1 Yr. KYC Banking Experience in Any Domain Must. NO BE/Btech 24/7 Shift 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 3 months ago
1.0 - 6.0 years
1 - 5 Lacs
Gurugram
Work from Office
Hiring For Any KYC Process Any Domain -5.00 LPA Gurugram Grad/ UG's/BE/Btech - Min. 1 Yr. KYC Banking Experience in Any Domain Must. 24/7 Shift 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 3 months ago
1 - 3 years
1 - 2 Lacs
Bengaluru
Work from Office
Key Skills Required DRA Certification (as per RBI/NISM guidelines) Strong Communication Skills in Kannada and Hindi Debt Recovery & Collection Techniques Customer Handling & Negotiation Basic Computer Literacy (MS Excel, CRM tools, etc.) Time Management & Target Orientation Knowledge of RBI Guidelines for Debt Recovery Documentation & Record Keeping Empathy and Patience in Dealing with Customers Ability to Work Under Pressure Languages: Proficiency in ENGLISH and Kannada or Hindi is mandatory Roles and Responsibilities: Contact delinquent customers through calls and follow-ups to recover pending dues. Verify and update customer information and loan/account status. Plan and execute recovery s...
Posted 4 months ago
0.0 - 3.0 years
1 - 2 Lacs
chennai
Work from Office
Make outbound collection calls, follow banking compliance. Negotiate for repayments, update CRM records Ensure timely recovery of pending/overdue payments. Required Candidate profile DRA-certified with 0 - 2 yrs in collections/recovery. DRA Certification is must Strong Tamil/English communication, persuasive skills, and target orientation. Basic computer knowledge required.
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