Error Manager

Responsibilities

Daily prioritization and assignment of defects during the feature development phase or maturation phase of the programTogether with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirementsRemove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error ManagerCreate and support JIRA dashboards on defect work that provide input to the program health QA dashboardRaise the alarm when defect metrics are not being met or bottlenecks in the process existResponsible for RCA when program targets on defects are not being metResponsible for escalating performance issues when KPI goals are not being metWork with Delivery QA Lead and counterparts on other programs to implement process improvements for defect workManage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work)Facilitate triage meetingsEnsure defects are scheduled accordingly and monitor the through put of defect closureRepresent your program for the periodic health of program review within the delivery teamResponsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models

Authorities

To conduct bug triaging sessions with the teamAuthorized to initiate RCA for recurring bugsAuthorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process

Skills

Breadth of knowledge on the solution of the programGood Analytical skillsNegotiation skillsEffective communication skillsSkills: customer,defect management,root cause analysis (rca),skills,management,bug triaging,process improvement,negotiation skills,rca,jira,analytical skills,effective communicationKeywordsdefect management,root cause analysis,process improvement,feature development,JIRA,customer management,Error Management*Mandatory Key Skillsdefect management,root cause analysis,process improvement,feature development,JIRA,customer management,Error Management*