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ERP Support Executive

ERP Support Executive

Enliven

1 - 3 years

3 - 5 Lacs

Rajkot

Posted:2 hours ago| Platform:

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Skills Required

Business administration ERP Usage Query resolution Management Support Executive SQL Data entry User acceptance functional support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Overview: We are seeking a proactive and customer-focused ERP Support Executive to join our team. The role involves providing functional support for ERP users, resolving queries, coordinating with internal teams, and ensuring smooth day-to-day operations. The candidate will also communicate with clients via calls and emails to provide timely resolution and updates. Key Responsibilities: Provide first-level ERP support to internal users and external clients.Handle client queries over calls and emails professionally and efficiently.Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Inventory, Finance, HR, etc.).Coordinate with technical teams for complex issues or enhancements.Document client queries, resolutions, and follow-up actions.Draft clear and concise email responses to client concerns or support requests.Train users on ERP features, modules, and best practices.Monitor system usage and support daily operations.Assist in testing, data entry, and user acceptance during ERP updates or rollouts. Required Skills and Qualifications: Bachelor s degree in IT, Computer Applications, Business Administration, or related field.1-3 years of hands-on experience in ERP supportGood understanding of core business processes and ERP functionality.Strong communication skills (spoken and written) to interact with clients and internal teams.Customer-oriented mindset with the ability to manage multiple queries.Basic knowledge of databases or SQL is a plus. Read More Read

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Enliven

fidesic.com

IT Services and IT Consulting

East Lansing Michigan

11-50 Employees

2 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Carol White

CFO

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ERP Support Executive