ERP Product Support Specialist - SAP/Oracle Platforms

As an ERP - Product Support Specialist, your role involves leading end-user training and providing functional support for the ERP system to ensure efficient utilization of ERP tools across various business functions. You will play a key part in driving successful ERP adoption across the organization. Key Responsibilities: - Design, develop, and implement comprehensive ERP training programs tailored to various user groups. - Conduct engaging training sessions, workshops, and one-on-one coaching for end-users. - Continuously assess training effectiveness and adapt content to evolving user needs and ERP system updates. - Create and regularly update training materials, Standard Operating Procedures (SOPs), user manuals, and quick reference guides. - Ensure all documentation is clear, concise, and accessible to relevant stakeholders. - Serve as the first point of contact for all ERP-related inquiries from business function users (Purchase, Supply Chain, Warehousing, Finance & Accounts). - Provide prompt and effective troubleshooting and support, guiding users through issue resolution. - Escalate complex technical issues to the Product and Tech Teams when necessary. - Liaise with internal teams to stay updated on ERP changes, upgrades, and new features. - Coordinate feedback from users to inform system improvements and training needs. Qualifications: - Bachelor's degree in Information Technology, Business Administration, or related field. - 0-2 years of experience in ERP systems training and/or support roles. - Strong knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo, etc.). - Excellent presentation, communication, and interpersonal skills. - Problem-solving mindset with strong organizational skills. (Note: No additional details of the company were provided in the job description) As an ERP - Product Support Specialist, your role involves leading end-user training and providing functional support for the ERP system to ensure efficient utilization of ERP tools across various business functions. You will play a key part in driving successful ERP adoption across the organization. Key Responsibilities: - Design, develop, and implement comprehensive ERP training programs tailored to various user groups. - Conduct engaging training sessions, workshops, and one-on-one coaching for end-users. - Continuously assess training effectiveness and adapt content to evolving user needs and ERP system updates. - Create and regularly update training materials, Standard Operating Procedures (SOPs), user manuals, and quick reference guides. - Ensure all documentation is clear, concise, and accessible to relevant stakeholders. - Serve as the first point of contact for all ERP-related inquiries from business function users (Purchase, Supply Chain, Warehousing, Finance & Accounts). - Provide prompt and effective troubleshooting and support, guiding users through issue resolution. - Escalate complex technical issues to the Product and Tech Teams when necessary. - Liaise with internal teams to stay updated on ERP changes, upgrades, and new features. - Coordinate feedback from users to inform system improvements and training needs. Qualifications: - Bachelor's degree in Information Technology, Business Administration, or related field. - 0-2 years of experience in ERP systems training and/or support roles. - Strong knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo, etc.). - Excellent presentation, communication, and interpersonal skills. - Problem-solving mindset with strong organizational skills. (Note: No additional details of the company were provided in the job description)