Job
Description
Job Summary The Enrolment Executive is responsible for identifying, engaging, and enrolling eligible candidates for the organization’s job-oriented training programs. The role involves handling inquiries, follow-ups, counselling, enrolment coordination, and post-enrolment support, ensuring a seamless experience for students while maintaining high standards of customer service. Key ResponsibilitiesLead Generation & Follow-Up (Till Certification): Attend to all inbound inquiries via calls, emails, walk-ins, and digital platforms. Generate leads through outreach initiatives like seminars, field visits, and marketing campaigns. Conduct timely follow-ups with prospective leads via phone, WhatsApp, and email. Counselling & Guidance: Assess candidate needs and recommend appropriate training programs. Provide accurate, up-to-date information on course structure, eligibility, career benefits, and outcomes. Handle queries with a positive and empathetic approach to build trust and confidence. Enrolment Management: Assist in the completion of application, documentation, and enrolment procedures. Ensure accurate data entry and documentation in CRM or student management systems. Monitor enrolment metrics and submit daily reports on leads and conversions. Database & Record Maintenance: Maintain detailed and updated records of all prospective and enrolled students. Generate reports on enrolment status, conversion rates, pipeline activity, and dropouts. Coordination & Communication: Liaise with internal teams (academic, finance, admin) to ensure smooth onboarding. Provide continued support to enrolled candidates till certification to enhance satisfaction and reduce attrition. Compliance & Quality Assurance: Ensure enrolment practices comply with internal policies and relevant regulatory requirements. Maintain strict confidentiality of applicant data and records. Target Achievement: Work actively to achieve monthly and quarterly enrolment targets. Identify and report operational or strategic challenges affecting enrolments. Required Qualifications & Skills Bachelor’s Degree in any discipline (preferred: Marketing, Business Administration, or related fields). 1–3 years of experience in counselling, sales, or admissions in the education/training sector. Strong verbal and written communication skills. Working knowledge of MS Office and CRM software. Good persuasion, negotiation, and interpersonal abilities. Capability to manage time and meet deadlines in a fast-paced environment. Preferred Attributes Customer-oriented with a proactive and positive attitude. Self-driven, target-focused, and performance-oriented. Willingness to travel locally for outreach or promotional events (if required). Fluency in English and local language(s), especially Hindi. Job Types: Full-time, Part-time, Permanent, Contractual / Temporary, Freelance, Volunteer Contract length: 3 months Pay: ₹10,000.00 - ₹25,000.00 per month Expected hours: 2 – 8 per week Benefits: Cell phone reimbursement Work from home Schedule: Day shift Evening shift Monday to Friday Morning shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Shift allowance Work Location: In person
