Engineer - Technical Support

Charles Technologies

1 - 3 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

support mobile reliability cutting resolve development compliance security data android tracking communication

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Support Engineer

Key Responsibilities:

Provide Technical support for our Mobile and Web Applications
On site Support and Implementation of our product to customers
Investigate and resolve customer-reported issues, bugs, and performance concerns
Collaborate with Product, QA, and Development teams to escalate and fix complex problems
Monitor application performance on a regular basis
Assist in App deployments, Version rollouts and Post-Release monitoring
Support Internal teams with Technical Insights and solutions.
Participate in on-call rotations and provide timely responses to critical incidents.
Ensure compliance with security, privacy, and data protection standards.

Required Qualifications:

1-3 years of experience in a Technical Support role.
Strong understanding of mobile platforms (iOS, Android) and Web Applications.
Experience with Issue Tracking systems
Excellent communication and problem-solving skills.

Must Have Skills

Should have to work in Rotational Shifts (Morning/Afternoon)
Mandatory Languages to be known - English, Marathi and Hindi

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