Engineer - Technical Support

What You'll Do

The candidate will be required to develop a strong understanding of Eaton's electrical product offerings at the component and assembly levels and be proficient in the configuration of assemblies in Bid Manager (CPQ tool). Business Support Engineers must consistently exercise the highest level of technical and commercial expertise, discretion and judgment to support the sales and marketing organization and their customers on behalf of Eaton Corporation.

• Partner with the product management team to debug, update, and advance the backend of the Bid Manager (CPQ tool) for the takeoffs.
• Maintain, demonstrate and expand a high level of expertise in product knowledge and specification interpretation of Electrical low and medium voltage assemblies with their respective components and accessories of Eaton.
• Update the backend algorithm in Bid Manager according to a robust development process that begins with requirement document, detailed changes, extensive testing, and release to the QA and Production environment.
• Collaborate with the global Bid Manager software development team to streamline Bid Manager releases
• Should be able to identify and analyse access requests from Bid Manager end users
• Plan and perform the requested assignment within the acceptable quality and TAT
• Provide monthly score card updates on the number of requests, progress, and backlog of requests.
• Suggest and implement process improvement ideas to speed up the implementation of Bid Manager requests in a more efficient manner.
• Develop a healthy working relationship with the Canada team for effective problem resolution and guidance.
• Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload.
• Should be able to identify training requirements and seek training plans to bridge the technical product skill gap.
• Familiarity with Lean tools, SoP creation, Kaizen methodology.

Qualifications

• Graduate in Engineering (Electrical / Electronics).
• Minimum 3-5 years of experience in Electrical/ Electronics industry for Technical / Commercial services

Skills

• Good understanding of technical aspects of switchgear components, assemblies, and their related applications
• Strong problem solving, and troubleshooting skills
• Should be able to interpret customer specifications, drawings, and schematics
• Advance MS excel knowledge and data analysis skills
• Knowledge in Logic building/ Logical thinking
• Should have a basic understanding of ERP, PLM, CRM, and other enterprise-wide tools
• Basic knowledge in GitHub, Tircentis Tosca is desirable
• Strong customer focus and interpersonal skills.
• Self-Motivated to identify and prioritize assigned work
• Strong technical and analytical skills.
• Abilities within Team Foundation Server.
• Good written communication and verbal communication
• Out-of-the-box thinking
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.