Engineer Sr Analyst - Assistant Vice President

Job Summary

The role works within the Citi Endpoint Services domain as part of the Connectivity Services team and is responsible for ensuring products are relevant to business use cases, meet and exceed user and business expectations and are supported by approved business cases. The Connectivity Services Engineer has direct interaction with operational product managers, vendors, engineers, and senior managers to ensure technology is delivered within the appropriate business context. This role is also part of a team that manages the relationship with users and sponsors to understand business requirements, runs and manages pilots and proof of concepts via our Early Adopter program and drives adoption of solutions to improve business productivity.

Job Description

Connectivity Services represents the cutting edge of End User Services within the technology industry and is the fastest growing and most innovative sector in the consumer and enterprise markets. The Connectivity Services team within Citi Endpoint Services owns all the Remote Access infrastructure for Citi globally, providing both corporate managed solutions and corporate services to personal devices as well as the Zscaler Private Access Infrastructure.

As a Connectivity Services Engineer you will

• Define Connectivity Strategies and directions, key products, and solutions
• Research and develop industry leading architectures together with various other R&D teams
• Do hands-on lab testing
• Benchmark test of various Remote Access products to determine product capabilities and limitations
• Build and maintain of key vendor relationships, ensure close co-operation with key suppliers and security/network companies
• Write and publish designs, test results and best practice build and configuration guides for the global audience
• Proactively participate in the development of large-scale enterprise security strategies, advise on emerging technologies
• Drive client satisfaction by identifying and developing process improvement and automation initiatives while ensuring compliance of solutions to operations roadmap
• Work closely with Information Security Officer organization and compliance officer to close the security gap between the product and security standard

Essential Skills

• Bachelor's degree in computer science or related Information Systems disciplines
• Minimum of 5 years’ experience

• Programming or scripting in one or more of these languages, Java, Python, C#, PowerShell, VB-Script, YAML or others including to support code developed by others
• Platform expertise across Windows, Linux, AWS, Azure, and containerized environments (e.g., Docker, Kubernetes).
• Proficiency in MongoDB, SQL, or other document-oriented and relational database systems.

• Web application development on Windows or Linux platforms with integrated database back ends.
• Experience developing automation solutions using Ansible
• Working knowledge of Zscaler solutions (e.g. Zscaler Internet Access, Zscaler Private Access, Zscaler Digital Experience)
• Proficient in managing Cisco networking infrastructure—routers, switches, ASA, and FirePower—covering engineering, deployment, and performance optimization.
• Strong communication and documentation skills with a proven ability to collaborate effectively in team environments.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, Project, and SharePoint

Preferred Skills

• Proven experience in Financial Services or within large, complex, and/or global organizations.
• Strong ability to work independently, manage multiple tasks, and take ownership of key project components.
• Skilled in performing under pressure and adapting to tight deadlines or evolving requirements.
• Demonstrated success in influencing, facilitating, and building partnerships with stakeholders across various levels.
• Excellent collaboration and communication skills, with a proactive mindset and a team-oriented approach.
• Exceptional presentation and reasoning abilities, with the capacity to effectively communicate and gain support from business leaders, technology teams, colleagues, and external partners.
• Innovative thinker with a creative approach to problem-solving and the ability to develop practical, out-of-the-box solutions.

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