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Engineer - Application Operations

Engineer - Application Operations

MANN+HUMMEL

1 - 4 years

0 Lacs

bengaluru karnataka india

Posted:17 hours ago| Platform:

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Skills Required

reliability monitoring analysis installation maintenance support migration management software oracle sql server mysql postgresql service servicenow coordination documentation troubleshooting evaluation database jira compliance automation efficiency confluence technology itil communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary

The Application Operations engineer with 1 to 4 years of experience will be responsible for supporting, maintaining, and optimizing enterprise applications to ensure high availability, performance, and reliability. This role involves monitoring application health, resolving incidents, performing root cause analysis, and collaborating with cross-functional teams to implement enhancements and ensure seamless operations.

Main Tasks

Installation, maintenance and support of our enterprise business applications
Migration of applications between different platforms, versions and locations
Management of DBMS software such as Oracle, Microsoft SQL Server, mySQL and

PostgreSQL

Adherent to IT operating processes
Support for our business in case of system failure according to our internal service level

agreements via ServiceNow

Control and coordination of our external partners and service providers in case of

failure or malfunction of an application

Creation and revision of documentation and troubleshooting guides
Analysis and evaluation of system, database and application logs
Determine ways to optimize/improve JIRA/plug-ins setup and workflows, identify where

functionality can/cannot meet user requests

Maintain documentation related to application configurations, operational procedures,

and troubleshooting guides.

Participate in change management processes and ensure compliance with

organizational standards.

Support automation initiatives to improve operational efficiency and reduce manual

interventions.

Management and support of Atlassian JIRA and Confluence as an administrator
Working Knowledge about O365

Experience

▪ Bachelor’s degree in computer science, Information Technology, or a related field.▪ 1–4 years of experience in application support, operations, or a related IT role.▪ Familiarity with ITIL processes and incident/change/problem management.▪ Understanding of databases (SQL), and monitoring tools.▪ Experience with the maintenance and operation of applications▪ Strong analytical and problem-solving skills with attention to detail.▪ Excellent communication and interpersonal skills.▪ Knowledge of service management tools like ServiceNow▪ Ability to work in a 24x7 support environment or rotational shifts, if required.

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Engineer - Application Operations