Engagement Manager (ID 1140)

Market Scope

6 - 12 years

8 - 14 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

manager quality assurance customer satisfaction project management system integration billing client engagement presales resource deployment budgeting management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Positioning companys Product and/or services to the customers.
Identify continuous growth opportunities for new business as per account expansion target.
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
Manage customer satisfaction and ensure high customer satisfaction.
Ensure for every delivery Client Sign-Off and acceptance are in place
Responsible for the end to end delivery takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

Requirements

-6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.

-Knowledge of system integration issues

-Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices

-Thorough understanding of Project Management methodologies and tools.

-Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target

-Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.

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