We are seeking a
proactive and detail-oriented Program Manager
to lead and support large-scale technology transitions
involving Managed Service Providers (MSPs)
and System Integrators (SIs)
This role is ideal for a task-driven professional with deep expertise in vendor management, contract governance, transition planning, and global stakeholder coordination
You will act as the primary liaison
between internal technology, procurement, and service delivery teams, ensuring a seamless transition
and steady-state handover
for our large enterprise customers in the USA technology and engineering space
Key Responsibilities
Program & Transition Management
- Lead
end-to-end transition programs
for large-scale technology and managed service provider engagements - Develop and maintain
transition plans, milestones, risk registers, and communication plans
- Ensure smooth
handover of services
, minimizing disruption and aligning with SLAs and contractual obligations - Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies
Vendor & Contract Management
- Oversee and manage
Vendor Management Systems (VMS)
such as Fieldglass
, ensuring compliance, reporting accuracy, and vendor onboarding/offboarding - Act as the single point of contact for all
vendor performance management
, renewals
, and governance meetings
- Support contract and SOW management, tracking renewals, expirations, and extensions
- Drive performance reviews, KPI tracking, and corrective action plans for vendor partners
Stakeholder & Communication Management
- Engage directly with
USA-based enterprise customers
and internal leadership teams to provide status updates, insights, and escalations - Facilitate cross-functional collaboration between procurement, technology, and delivery teams
- Ensure proactive communication of risks, dependencies, and mitigation strategies
Process Optimization & Reporting
- Drive continuous improvement in vendor and transition processes, focusing on
automation, efficiency, and transparency
- Generate and maintain
dashboards, transition scorecards, and executive summaries
for leadership reporting - Support audits, compliance checks, and financial tracking related to vendor contracts and transitions
Required Skills & Qualifications
-
8+ years
of experience in Program Management / Project Coordination / Vendor Management
roles within technology, IT services, or engineering industries
- Proven track record managing
large-scale transitions or transformations
involving Managed Service Providers (MSPs)
or System Integrators (SIs)
- Hands-on experience with
Vendor Management Systems
(preferably SAP Fieldglass
, Ariba, or similar) - Strong understanding of
contract governance, SLA/KPI management
, and procurement processes
- Excellent
communication, stakeholder management
, and presentation skills
(especially with global teams) - Proficiency in
MS Project, Excel, PowerPoint
, and collaboration tools (JIRA, Smartsheet, or Monday com preferred) - Ability to operate independently in a
fast-paced, matrixed environment
and deliver under pressure
Preferred Qualifications
- PMP, PRINCE2, or ITIL certification
- Experience supporting
North American enterprise customers
in technology or engineering domains - Exposure to
transition governance frameworks
and MSP operating models
- Working knowledge of
financial tracking
, budget forecasting
, and vendor invoicing processes
Key Attributes
-
Proactive, accountable, and organized
a true task master
who drives results - Strong interpersonal skills and ability to navigate cross-cultural, distributed teams
- Strategic thinker with attention to operational detail
- Passion for process excellence and continuous improvement
