Employee Relations - Queries and Grievances

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager - Employee Relations - Queries and Grievances The Assistant Manager will handle online enrollment process and manage events in PeopleSoft. This position will spend significant time performing audits, managing error reports and working with vendors to resolve eligibility issues. This position will handle COBRA and FSA administration and ACA administration and compliance. Responsibilities: * Responsible for error reports send from vendors regarding eligibility issues. * Manage all COBRA and FSA plan administration. * Manage Online Enrollment process. * Process events in PeopleSoft * Perform benefit audits to ensure employees are enrolled correctly. * Participate in cyclical benefit programs including: * Open enrollment processes * Keying elections in system * ACA administration and compliance * Assist with resolving employee benefit related questions. * Other duties as assigned. Qualifications we seek in you! Minimum Qualifications / Skills * Bachelor's degree in human resources * Proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer. * Ability to speak English is necessary * Bilingual Spanish/English a plus * Able to successfully multi-task * Able to deliver effective results, meet tight deadlines and targets * Strong oral and written communication * Peoplesoft HRMS experience Preferred Qualifications/ Skills * Having experienced in Paradox, PeopleSoft and SuccessFactors is an added advantage * Bachelor's degree preferably in Business Finance or related fields Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit [1] www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Show more Show less