Emerging Markets Order Management

Job Description

Biocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company. Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand access to a cutting-edge class of therapies to patients globally. It is uniquely positioned as a fully integrated ‘pure play’ biosimilars organization in the world and aspires to transform patient lives through innovative and inclusive healthcare solutions. The Company has a large portfolio of biosimilars under global clinical development with three of these commercialized in at least one of the developed markets of EU, U.S. and Japan. Biocon Biologics has a product pipeline of 28 molecules, including 11 with Mylan, several with Sandoz and is developing many independently. Biocon Biologics believes that strong partnerships offer enormous opportunities to co-create the future of healthcare, building a patient ecosystem beyond the product, which can transform millions of lives. https://www.bioconbiologics.com Education Qualification B Pharma/ BE/ B-Tech degree in Operations Management with experience in Asset Supply Planning. Experience: 8 - 12 years Roles and Responsibilities Order Management Own the Servicing of orders for regional Sales Teams in the defined customer service framework for timely issue resolution Validate demand over the horizon, assigns prioritization to demand/ orders/ customers Validates the demand with POs available, LCs required, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation and any other Customer Specific requirement to ensure that the plan is achieved. Analyse the order status in our systems Gather information on scheduling, material receipt and dispatch schedule Highlight any potential issues which might affect defined timelines Take end to end ownership of the assigned order for the regio Driving all documentation related to shipments with CFT teams. Drives the Shipment planning with Logistics teams and mitigates risks/ delays proactively to incur no demurrage/ penalties on shipments. Attend all relevant meetings to get data and information on all open orders for the region and their status updates Identify issues (e.g. artwork approval, batch size, minimum order quantity etc.) which are to resolved/ approved/ exempt by the sales teams. Arrange cross functional meetings to resolve bottleneck related to priority orders in order to ensure OTIF is met. Gather feedback from timely resolution of issues with concerned stakeholders Identify all outstanding/ open orders for defined priority customers Analyze issues which need immediate escalations to cross functional teams for timely resolutions Prioritize orders / customers basis defined parameters Identify key stakeholders who need to be engaged to resolve outstanding issues Provide the Head of Emerging Market SCM, with detailed analysis on all outstanding orders that are to be discussed in the meetings Supply Chain Technology and Automation Identifies opportunities for implementing IT & Automation in Order Management processes improving Supply Chain visibility Drives the implementation and rollout cycle for all IT & Technology Automations within SCM jointly with IT. KPIs Computation, Analytics & S&OP Management: Own the reporting & analytics platform and publish reports/Dashboards at defined frequency on KPIs/ Order Book/ Order Aging/ Supply Availability Phasing vs Order required dates. All required analysis in time for S & OP cycle Preparation of Monthly/Fortnightly/ Weekly dashboards/ MIS/reports & presentations from Emerging Markets Perspective. Show more Show less