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Net Impact Solutions
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Email Process - Banking

Email Process - Banking

Net Impact Solutions

1 - 5 years

2 - 3 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

Email Process Blended Process Email Support Customer Support Customer Service Customer Care Non Voice Customer Handling Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description We are expanding our team and looking for smart individuals to join our Banking process in operations - customer Support (Email Process) Required Candidate profile- - Excellent communication and written English skills. - Work from office (Location Noida Sec 128). - Candidates with experience in customer support in any Industry are only recommended to apply. Job Location - Noida, Sector - 128 Salary - 3.5lpa + Variable Bonus + Medical Health Insurance Qualification and skill-set required- - Minimum 1 year experience in handling customer Support in any industry.. - Proficient in Written English, should be able to come up with immediate creative responses. - Experience in handling email grievances/queries would be preferred. - Bachelors /Master's degree in any stream. Job Profile- - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Skills required- - Good communication and written English skills. - Good comprehension skills. - Team player with collaborative approach. - Positive and zeal to perform and achieve goals. Interested applicants can directly call on this number 8527857726 (Sanjana Sharma) or can send their profiles on Whatsapp or at sanjana.sharma@netimpactlimited.com

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