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Net Impact Solutions
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Team Lead - Banking - Social Media Escalations

Team Lead - Banking - Social Media Escalations

Net Impact Solutions

5 - 10 years

7 Lacs

Noida

Posted:2 hours ago| Platform:

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Skills Required

social media escalations Banking Operations

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Job Type

Full Time

Job Description

Position - Manager - ORM Role - Team Leader Location - Noida, Sector - 128 Experience - Must have a minimum 4 years experience into social media escalations in BFSI/banking operations profile. Preferred candidate profile: • Must have an experience of handling a team or should have led a team before with a bank or any fin-tech company or process. • Proven experience in social media management/escalation and customer service. • Excellent communication and written English skills. • Dynamic personality. • Must have leadership skills to manage a good strength of team. • Ability to work in a fast-paced environment and adapt to changing priorities. Job Profile: • Manage a team of professionals working on social media escalations/email for a banking process. • Managing the day to day activities of the team. • Motivating the team to achieve organizational goals. • Delegating tasks to the team members. • Empowering team members with skills to improve their confidence, product knowledge, and communication skills. • Conducting quarterly performance reviews. • Creating a pleasant working environment that inspires the team. About company NetImpact is a ten-year-old organisation with over 400 employees, working in the areas of Online Customer Care and Social Analytics. We work with blue-chip global brands and have a presence in 6 overseas markets. We take pride in being a team with high integrity and dependability, specifically focusing on rigour in everything we do. Our employee retention is much higher than industry standards as we believe in developing every employee who joins us, to help attain their full potential. Website - https://www.netimpactlimited.com/ LinkedIn - https://www.linkedin.com/company/netimpactin/?viewAsMember=true If interested, please connect with Ms. Shweta Avasthi on 9873630477.

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Team Lead - Banking - Social Media Escalations

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Skills Required

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