Hiring For Settlement Operations Support - Exp:2-4 years

Job Details:

Designation: Process Specialist

Job Level: JL 3A

Work location: Bangalore (Work from Office)

Exp: 2-4 years

Notice Period: Immediate - 30 days

Shifts: Flexible to work for any shift (24*7)

Merchant Financial Services | Settlement Operations Support.

Role Overview

The Client Support Specialist will provide operational and analytical support for large indirect customers within the portfolio. This role ensures accuracy and efficiency in handling client inquiries, resolving discrepancies, and maintaining smooth financial processes. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Client Support & Issue Resolution

• Respond to and resolve out-of-balance requests.
• Address adjustments, rejects, and missing payment issues.
• Investigate and resolve billing inquiries and research qualification issues.

• Financial Analysis & Reporting

• Perform detailed analysis of funding and ACH-related files.
• Identify and report errors in merchant funding processes.
• Collaborate with internal teams to ensure timely resolution of discrepancies.

• Process Management

• Maintain accurate documentation of all client interactions and resolutions.
• Ensure compliance with company policies and regulatory requirements.
• Contribute to process improvement initiatives to enhance operational efficiency.

Required Skills & Qualifications

• Bachelors degree in Finance, Business Administration, or related field (or equivalent experience).
• 2+ years of experience in client operations, financial services, or similar roles.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a high-volume environment.

Preferred Qualifications

• Experience with ACH processing and merchant funding.
• Knowledge of billing systems and reconciliation processes.
• Familiarity with financial compliance standards.

Key Competencies

• Attention to detail and accuracy.
• Strong organizational and time management skills.
• Customer-centric mindset with a focus on delivering high-quality service.

Interested candidates please share your updated resume and below details to shazia.ahmad@infosys.com

Details: