37 Payment Operations Jobs

Role & responsibilities Bachelor's degree in Finance, Accounting, or a related field. 3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience. Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software. Strong analytical mindset, leadership abilities, and effective communication skills. Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes.

Hiring for Payment Operations Location - Hyderabad Timings - US Night shift Mode - Work From Office Notice Period - Immediate to 30 Days Experience - 5+ years relevant & Min 1 year in Team lead Ctc - Upto 13 LPA Skills - payment operations , SWIFT formats (MT 202, MT 103 ), cash management , Salesforce, Pega & global financial operations. Interested Candidates contact HR Dinesh@ 8655512320 dinesh@careerguideline.com

Job Summary The TL-Cards & Payments role requires a professional with 6 to 7 years of experience adept in MS Excel to manage and optimize card and payment operations. The candidate will work in a hybrid model during day shifts focusing on enhancing operational efficiency and contributing to the companys growth in the financial sector. Experience in Asset Management Operations or Asset & Wealth Management is advantageous. Responsibilities Oversee the daily operations of card and payment systems to ensure seamless transactions and customer satisfaction. Analyze transaction data using MS Excel to identify trends and areas for improvement in payment processes. Collaborate with cross-functional teams to implement strategies that enhance payment system efficiency. Develop and maintain comprehensive reports on payment operations to support decision-making processes. Ensure compliance with industry regulations and company policies in all payment-related activities. Provide technical support and guidance to team members on MS Excel functionalities and best practices. Coordinate with stakeholders to address and resolve any issues related to card and payment operations. Monitor system performance and implement necessary upgrades to maintain optimal functionality. Drive initiatives to improve customer experience and satisfaction in payment transactions. Conduct regular audits of payment processes to ensure accuracy and reliability. Facilitate training sessions for team members to enhance their skills in payment operations and MS Excel. Support the development of new payment solutions by providing insights and recommendations. Contribute to the companys mission by ensuring efficient and secure payment operations that benefit society. Qualifications Possess strong proficiency in MS Excel for data analysis and reporting. Have experience in Asset Management Operations or Asset & Wealth Management as a valuable asset. Demonstrate excellent problem-solving skills and attention to detail. Exhibit strong communication and collaboration abilities. Show capability to work effectively in a hybrid work model. Display knowledge of industry regulations related to card and payment operations.

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education. Responsibilities • Identifying and assessing future and current training needs • Drawing an overall or individualized training and development plan • Responsible for training delivery for new hires, refreshers and any ad hoc training requests • Partner with operational teams to ensure that refresher training needs are identified and delivered on time • Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training • Proactively communicate with client/business on daily operational matters relating to training • Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation and all other relevant metrics • Keep a strong governance around all training activities & showcase during reviews or governance meetings • Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them Qualifications Overall 8 years of experience & at least 5 years of banking experience is must Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc. Payments (Domestic & International) - ACH processing, card dispute & maintenance Good with Microsoft Office Strong with MIS reporting Client focused with excellent written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure Attention to detail & data driven approach Ability to plan, multi-task and manage time effectively

YOUR ROLE The Tower GPO P2P is responsible for defining and driving the global Procure to Pay strategy, ensuring process standardization, compliance, and operational excellence across all regions. This role leads transformation initiatives, implements best practices, and collaborates with delivery teams and clients to optimize procurement, invoice processing, and payment operations. The GPO ensures alignment with business goals, promotes automation and digital solutions, and fosters a culture of continuous improvement and value creation. In this role you will play a key role in: Develop and lead the global P2P strategy, ensuring alignment with organizational goals, industry best practices, and client-specific requirements. Standardize and govern P2P processes across geographies, ensuring consistency, compliance, and operational efficiency. Act as a subject matter expert and controller for client-specific P2P processes, providing strategic direction and operational oversight. Drive digital transformation through automation, AI, and ERP enhancements, leveraging tools like the CG Blueprint and Automation Drive Suite. Monitor KPIs and SLAs, identify performance gaps, and implement corrective actions to ensure high-quality service delivery. Analyse and redesign processes using best-in-class methodologies, applying complex analytical models to deliver measurable improvements. Collaborate with procurement, finance, IT, and external vendors to ensure seamless integration and stakeholder satisfaction. YOUR PROFILE Lead the overall P2P vision, aligning with financial and operational objectives. Define governance frameworks, KPIs, and SLAs to ensure consistent service delivery. Oversee AP operations including invoice processing, payments, and vendor management. Ensure high-quality, compliant service delivery to internal and external stakeholders. Harmonize P2P processes across geographies using lean methodologies. Eliminate inefficiencies and drive best-in-class practices. Lead global transformation initiatives including ERP rollouts and automation (RPA, AI, OCR). Identify and implement innovative solutions to enhance process efficiency and user experience. WHAT YOU"LL LOVE ABOUT WORKING HERE We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Payment Specialist - Swift Expert Domain Expertise to Assist with Requirements and Testing Support requirements definition for Payment Investigations Application and Swift Module. Primarily includes o Collaborating with engineers and the client to interpret Swift standards and message types (MT/MX, FIN, ISO 20022) to assist translating them into requirements using agile techniques (e.g. user stories, SBE, and BDD). This will include identifying requirements driven by Swift standards vs. requirements driven by client preference. o Collaborating with engineers and the client to define case types and workflows relevant to Swift-related payment issues (e.g., missing funds, duplicate payments, AML alerts). o Ensuring regulatory compliance with standards like FATF, PSD2, AML, etc., within workflows and case tracking. o Collaborating with engineers and the client to define business rules for automated case creation, routing, escalation, and closure based on Swift standards related message triggers. o Recommending changes and new requirements based on mandatory updates contained in the annual Swift standards release. NotePayment SME must be a Swift Certified Expert with at least 3 Swift Expert Certifications Support Testing and Conformance Understand and Implement Certification Requirements o Coordinate with Swift to define the scope of certification o Assist with first time designation for SWIFT Compatible Application Designation (aka New Designation) o Support Appian Prod Sec and Appian Infosec for initial compliance with CSP (Customer Security Programme) o Support attestation of compliance with the Customer Security Controls Framework o Support Testing and Certification for Environments (FINplus for ISO 20022) o Prepare Readiness testing Tools for Message Validation and Integration Support QA and Testing for Payment Investigations Application and Swift Module Validate test cases and product designs for accuracy against global industry standard banking practices and Swift message logic. Provide traceability between Swift message fields and case metadata or workflows in the system. Customer and Product Manager Interaction Meet with client and Appian product managers regularly Relationship & External Coordination Act as a liaison to Swift, ensuring the application adheres to Swift's technical and legal requirements (e.g., certification, licensing, message format updates). Qualifications 15+ years of experience in payment operations, preferably within banking or financial services. In-depth knowledge of SWIFT messaging standards (MT/MX) and SWIFTNet services. Strong expertise in global payment protocols and systems such as BACS, CHIPS, Fedwire, ACH. Hands-on experience with SWIFT Alliance Access and core banking platforms. Demonstrated ability to manage high-volume, high-pressure payment operations environments. Strong problem-solving and analytical skills, particularly in reconciliation and investigation of payment anomalies. Deep understanding of international payment compliance including sanctions and settlement protocols. Preferred Attributes: Certification in SWIFT operations, AML/KYC, or ISO 20022 standards is a plus. Experience with transitioning from MT to ISO 20022 messaging formats. Proven leadership in driving process improvement and automation initiatives. Excellent communication skills, both written and verbal, with the ability to coordinate across global teams. Job Location

Accounts Payable -AM Location: Noida Salary: Up to 5.5 LPA Graduate in Accounting/Finance 3–5 years of AP experience Strong knowledge of Indian accounting and AP practices Proficient in SAP, SSC, and Excel Team handling experience is a must Required Candidate profile Working Days: 6 Days (General Shift) Contact @7696495267 hr.skyway603@gmail.com

Management of a team for acceptance of Cheques from the Branches, Scanning, data entry, P2F/ Unprocessed Cheques/ Outward attachment/ Despatches to the customers RTO cheques receipt. Working knowledge of Inward and Outward Clearing Working knowledge of NEFT/RTGS Good understanding of Transaction Processing and CBS

Req. experience in payment processing, financial operations, or related domain Knowledge of global payment methods and financial regulations Reconciliation & Audit Team Leadership Provide coaching, feedback & performance evaluations to team members

Job Title: Operations Manager Last Mile Job Summary: We are looking for a detail-oriented and proactive Operations Manager – Last Mile to oversee the final phase of interior project execution, including delivery, installation, and handover. The ideal candidate will work closely with the IMOS (Installation and Move-Out Services) team to ensure timely and quality completion of projects, customer satisfaction, and process efficiency across all last-mile activities. Key Responsibilities: Manage and supervise all last-mile operations, including site readiness, delivery coordination, installation, snag rectification, and project handover. Act as a key liaison between the central IMOS team and on-ground execution teams to ensure alignment in project timelines and standards. Plan and allocate manpower, materials, and resources for installation activities across multiple sites. Monitor day-to-day site operations, resolve bottlenecks, and escalate issues when required. Track and report progress of all last-mile tasks using project management tools and ensure on-time completion. Maintain close coordination with design, procurement, quality control, and warehouse teams for seamless execution. Ensure strict adherence to quality, safety, and compliance standards on-site. Conduct site audits, supervise subcontractors/installers, and ensure timely snag closures. Maintain detailed documentation for site handovers and post-installation services. Continuously evaluate and improve operational workflows to enhance customer experience and team productivity. Key Skills & Qualifications: Bachelor's degree in Engineering, Interior Design, Construction Management, or related field. 7–8 years of experience in interior fit-out, modular furniture, or project execution roles, preferably in last-mile or IMOS operations. Strong project management and site coordination skills. Proficient in MS Office, project tracking tools (e.g., Trello, Asana, or custom ERP), and reporting systems. Ability to manage multiple projects/sites simultaneously with a hands-on approach. Excellent communication, stakeholder management, and problem-solving abilities. Knowledge of installation processes, material handling, and vendor coordination is essential. Comfortable working in a fast-paced, client-focused environment with strict deadlines.Role & responsibilities Preferred candidate profile

About this role: Wells Fargo is seeking a Operations Manager In this role, you will: Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance Engage stakeholders and internal partners associated within the Operations area Work independently on moderately complex issues and projects Identify opportunities for process improvement and risk control development and escalates issues to more experienced management Provide training, performance, evaluation and coaching of less experienced team Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility Provide responsibility for budget and financial performance Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Manage allocation of people and financial resources for Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: A bachelor's degree or MBA in Business, Finance, Operations with 4+ years of experiencein payments operations or related field is preferred. Deep understanding of payment processing systems, fraud detection and compliance regulations. 2+ years of strong leadership skills with the ability to manage and motivate a team. Experience in managing payment partnerships. Job Expectations: Support the Commercial Cards Sales Organization within Global Payments & Liquidity to effectively drive processes and teams along with ensuring compliance, driving operational efficiencies and thorough risk management. In addition, effectively collaborating with cross-functional teams and stakeholders is a must to improve processes and the customer experience

Vendor payment processing -Vendor Payment - Must be having good working knowledge on excel -GST and TDS compliances on payment invoices -Working opportunity on SAP Interested candidate connect on hrcoordinator@blueconsulting.co.in or Call#9821686374

Hiring for: Back Office (Non-Voice) roles for an international client Full-time positions Requirements: Candidates must have experience in Banking and Financial Services (mandatory) Openings available for Freshers , Senior Executives , SMEs , Team Leads , and above Educational Qualification: Graduate in any discipline Payment Processing: • Maintain a high level of accuracy in payment processing. Ensure the effectiveness of various modes of payment processing with appropriate controls.and execute the processing of Outward/Inward Payment Orders, verifying details for accuracy also Ensuring adherence to Service Level Agreements as per guidelines. Compliance and Internal Controls: Comply with internal control measures, operational procedures, and risk-free processes at all levels. Adhere to Service Level Agreements (SLAs) as per guidelines and meet job responsibilities within agreed TAT. Contribute to process enhancements and improvements for increased operational efficiency Operational Query Resolution: Address and resolve day-to-day operational queries from • Achieve timely resolution of customer and branch queries. branches, related to exchange transactions.

Your responsibilities Develop and implement scalable applications using a mix of Microsoft technologies (Power Platform, Power Automate, .NET, SQL Server) and Pega, following best practices for architecture, coding, and design patterns. Build high-quality, maintainable, and test-covered solutions, ensuring seamless deployment across cloud (Azure, AWS) and on-premises environments with a focus on security and compliance. Design, develop, and integrate APIs and automation workflows leveraging Power Automate, Pega, and cloud-native services to enable seamless interoperability and process automation. Troubleshoot and resolve complex implementation, environment, and deployment issues across both Pega and Microsoft stacks, minimizing downtime and ensuring system reliability. Develop and automate comprehensive testing frameworks (unit, system) and CI/CD pipelines using tools like Azure DevOps and GitHub to support continuous integration and delivery. Analyze business requirements to translate them into robust technical solutions, applying secure development practices especially in payments processing and enterprise integrations. Leverage Agentic AI, advanced analytics, and data-driven insights to automate workflows, optimize processes, and enhance system intelligence within Pega and Microsoft environments. Stay current with emerging technologies and industry trends in Pega, Microsoft Power Platform, AI, and cloud computing, integrating new best practices into development workflows. Collaborate with cross-functional teams, including Solution Architects and SMEs, to prototype, validate, and refine scalable, enterprise-grade solutions. Develop, review, and maintain architecture artifacts, reference models, and platform initiatives impacting Pega, Power Platform, Azure, and other cloud ecosystems. Solid understanding of payment operations to ensure software solutions support secure, compliant, and efficient transaction processing aligned with business workflows. Implement monitoring and observability capabilities to track application performance, detect issues early, and ensure system health across Pega and Microsoft platforms. Your skills & Your Experience 7-10 years of experience with Power Platform (Power Automate, Power Apps), .NET, and SQL Server Strong expertise in database design, schema development, and query optimization Experience developing scalable, secure enterprise applications on cloud and on-premises API design, development, and system integration, with some Pega development experience Troubleshooting complex deployment and performance issues across Pega, Microsoft, and database layers CI/CD pipeline automation using Azure DevOps, GitHub Knowledge of secure payments processing, database encryption, and compliance standards Monitoring and observability tools for database and system health management Experience with AI, advanced analytics, and workflow automation Collaboration with cross-functional teams and stakeholders Understanding of payment operations, business workflows, and data security best practices

Your responsibilities Develop and implement scalable applications using a mix of Microsoft technologies (Power Platform, Power Automate, .NET, SQL Server) and Pega, following best practices for architecture, coding, and design patterns. Build high-quality, maintainable, and test-covered solutions, ensuring seamless deployment across cloud (Azure, AWS) and on-premises environments with a focus on security and compliance. Design, develop, and integrate APIs and automation workflows leveraging Power Automate, Pega, and cloud-native services to enable seamless interoperability and process automation. Troubleshoot and resolve complex implementation, environment, and deployment issues across both Pega and Microsoft stacks, minimizing downtime and ensuring system reliability. Develop and automate comprehensive testing frameworks (unit, system) and CI/CD pipelines using tools like Azure DevOps and GitHub to support continuous integration and delivery. Analyze business requirements to translate them into robust technical solutions, applying secure development practices especially in payments processing and enterprise integrations. Leverage Agentic AI, advanced analytics, and data-driven insights to automate workflows, optimize processes, and enhance system intelligence within Pega and Microsoft environments. Stay current with emerging technologies and industry trends in Pega, Microsoft Power Platform, AI, and cloud computing, integrating new best practices into development workflows. Collaborate with cross-functional teams, including Solution Architects and SMEs, to prototype, validate, and refine scalable, enterprise-grade solutions. Develop, review, and maintain architecture artifacts, reference models, and platform initiatives impacting Pega, Power Platform, Azure, and other cloud ecosystems. Solid understanding of payment operations to ensure software solutions support secure, compliant, and efficient transaction processing aligned with business workflows. Implement monitoring and observability capabilities to track application performance, detect issues early, and ensure system health across Pega and Microsoft platforms. Your skills & Your Experience 5-7 years of experience with Power Platform (Power Automate, Power Apps), .NET, and SQL Server Strong expertise in database design, schema development, and query optimization Experience developing scalable, secure enterprise applications on cloud and on-premises API design, development, and system integration, with some Pega development experience Troubleshooting complex deployment and performance issues across Pega, Microsoft, and database layers CI/CD pipeline automation using Azure DevOps, GitHub Knowledge of secure payments processing, database encryption, and compliance standards Monitoring and observability tools for database and system health management Experience with AI, advanced analytics, and workflow automation Collaboration with cross-functional teams and stakeholders Understanding of payment operations, business workflows, and data security best practices

Summary:- Management in core Payment operations for croma.com; all pay modes which are acceptable on croma; payment vendors relationship; the entire ecommerce payment including; fraud; risk; chargeback; payment transactions; operations recon etc. Role & responsibilities:- Payment gateway transactions monitoring via gateway vendors partners like (Paytm; Payu etc) Managing Chargeback concerns received from payment vendors. Highlighting and managing risk transaction to respective gateways; monitoring the risk ratio. Good data analytical skills. Co-ordination with internal team for end-to-end process management and monitoring of success rate. Work closely for addressing all customer concerns raised pertaining to payment transactions on croma.com Sound knowledge of EMI; Offer enablement; Brand cashback etc. Managing fraud complains. Preferred candidate profile Proficient in MS office Good communication skill (verbal as well as written)

: Key Responsibilities: Able to fluently code inVB.NETand C#.NET and Microsoft SQL Server. Develop and maintain applications usingVB.NETand C# to support payment message integration and conversion. Develop and maintain functionalities for converting data formats from XML to JSON. Design and implement web services and windows services for processing payment messages Design and create Web APIs. Unit testing is conducted to ensure changes are of sufficient quality before system testing. Support analysis and resolution of defects during application testing phases. Proactively identify and communicate improvement opportunities. Collaborate with cross-functional teams to gather requirements and provide technical solutions. Troubleshoot and resolve issues related to payment message processing and data conversions. Document testing procedures, results and integration processes. : Proficiency inVB.NETand C# programming. Experience with Web services and windows services development. Strong knowledge of SQL server for database management. Experience in manual testing including creating and executing test cases. Skilled in converting data between XML and JSON formats. Familiarity with payment message formats (TT(MT) and TT(MX)) and ISO 20022 standards. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Prior experience in financial services or payment system is advantageous. 6-9 years of experience in developing solutions using .NET Mandatory Skills: VB.NET. Experience8-10 Years.

Job Title: Payments Testing Specialist ISO 20022 / CBPR+ Location: Pune Experience: 37 Years Employment Type: Full-Time Shift Flexibility: Required (as per project needs) **Interested candidates drop your resume to saarumathi.r@kiya.ai** About the Role: We are looking for a skilled Payments Testing Specialist with hands-on experience in ISO 20022, CBPR+, and legacy SWIFT formats (MT, CHIPS, FED). In this role, you will play a critical part in validating and enhancing the robustness of our financial messaging infrastructure by managing end-to-end payment system testing, simulation, and compliance. Key Responsibilities: Payments Testing: Perform comprehensive testing on payment systems including CBPR+ ISO 20022 , FinPlus , MT messages , CHIPS , and FED formats . Compliance Validation: Ensure all payment messages comply with ISO 20022 standards, including structure, syntax, and semantic validation. Test Case Management: Create, manage, and execute test scenarios covering all payment transaction types and edge cases. Message Simulation: Simulate real-world message flows to assess performance and reliability. Defect Management: Identify, document, and track issues, providing detailed reports for resolution. Integration Testing: Validate system interactions with external/internal systems to ensure seamless operation. Automation Testing: Develop and maintain automated test scripts to accelerate and improve test coverage. Regression Testing: Ensure system stability during enhancements and updates through thorough regression testing. Documentation: Maintain clear and detailed documentation for test plans, cases, execution logs, and outcomes. Cross-functional Collaboration: Partner with development, BA, QA, and PM teams to deliver high-quality releases. Qualifications & Skills: Postgraduate degree in Finance or related discipline (preferred) 35 years of experience in payment systems testing and validation Strong knowledge of ISO 20022 and SWIFT MT messaging standards (MT1xx, MT2xx, MT9xx) Familiarity with CHIPS , FEDWIRE , SEPA , and cross-border payment formats Hands-on experience with test management tools (e.g., JIRA, HP ALM, Zephyr, etc.) Knowledge of message simulation tools and test automation frameworks Excellent problem-solving, analytical, and documentation skills Strong written and verbal communication skills Flexible to work in different shifts/time zones based on project requirements Good to Have: Knowledge of AML/KYC compliance in payment environments Basic scripting or automation knowledge (e.g., Python, Java, or Shell for automation)

Roles and Responsibilities Conduct thorough investigations into payment discrepancies and resolve issues promptly. Utilize LexisNexis and Intelligent Tracks tools to process payments efficiently. Provide UAT support for new systems implementations. Collaborate with internal teams to ensure seamless execution of banking operations. Manage payment operations, including SWIFT payments, bank transfers, and other international transactions. Desired Candidate Profile 2-6 years of experience in banking operations or related field. Strong understanding of GBR (Good Business Rules) principles. Proficiency in using various software applications such as HotScan, Bankers Almanac, Swift GPI, etc.

Role & responsibilities In-depth Knowledge of payment process Leading team and be the point of contact for escalations Represent GBS at locations and have excellent presentation skills Manage governance calls and escalate open items Stakeholder management & conflict management skills Communicate success stories, key learnings, with internal & plant teams E2E accounts payable knowledge Can analyse data and present data Eye for details A multi-tasker with the ability to prioritize competing tasks Positive attitude, a thirst for knowledge, and an excitement for growing our business Approachable, friendly and outgoing - willing to talk to anyone at anytime Produce weekly / monthly / quarterly volume and metric reporting Provide Payment support to the business including analysis, modelling, data requests and reporting with insights on payments data Develop ad-hoc presentations Discuss opportunities to improve efficiencies with business and close for closure Preferred candidate profile Any Graduate or MBA Minimum of 10 years experience in Finance & Accounts function with minimum 5 years in leading an invoice processing/payments team SAP financial application experience preferred and SAP experience of invoice processing and payments processes Experience in Shared Services/ BPO would be an added advantage Knowledge of manufacturing industries (steel, cement, energy or ports)

Role & responsibilities This role is for a Senior Business Execution Consultant Operations Lead within the Payments Command Center team: The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WFs end-to-end payment flows; management of alerts; and centralized & structured incident communication. PCC sites operate 24x7x365 including remote responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem. The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc). This role is pivotal in providing real-time monitoring, management, and resolution of critical customer queries in the payments ecosystem. The ideal candidate will possess excellent Payments Domain Knowledge, problem-solving skills, Crisp and Clear Communication, strong customer focus, and the ability to operate under time-sensitive conditions. Responsibilities 1. Real-Time Monitoring: Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Wells Fargos strategic payments objectives. Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently. Oversee real-time monitoring of payment systems, identifying and resolving any issues or disruptions promptly. Monitor payment transaction systems, queues, and dashboards for performance, delays, and anomalies. Proactively detect issues and alerts that could affect clients payment flows and address them promptly. 2. Client Query Management: Serve as the primary point of contact for handling and resolving critical client queries in real time. Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues. Provide accurate and clear communication to clients regarding issue status, solutions, and follow-ups. Proven ability to assimilate and correlate issues and articulate their collective relevance to the organization for awareness. 3. Incident Management: Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams. Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents. Ensure timely communication and escalation of critical incidents to senior management and other stakeholders. Develop and maintain incident response protocols, ensuring the team is prepared to handle various scenarios. Maintain an incident log and develop post-mortem reports for key client-impacting issues. 4. Stakeholder Coordination: Coordinate closely with internal teams within Ops and Tech to drive resolution and enhance service quality. Actively contribute to improving processes for better client experience Monitor KPIs and analyze trends to identify areas and report operational improvement. Maintain an active relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at right decisions. Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations. Adhering to timelines on stakeholder deliverables. Risk & Controls Mindset: Ensure operational practices are followed with relevant risk standards, policies, and regulations to maintain an effective control environment Responsible for Business Continuity, Breaches/Incidents and Quality Assurance Ensure updating of SOPs/ Issue Logs/ Exception Logs. Ensure that the Daily Checklist is signed off and filed correctly. Ensure effective Quality Check process in place. Perform and implement monthly/Quarterly/Annual, control checks/self-assessment to avoid any leakages and gaps. Essential Qualifications: Minimum of 7 years of experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology. Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language. 5+ years of Experience in payments/ Operations command center / Customer service or Relevant experience. For more details please reachout Menaga-9019730400

Royalty Operations Accountant (Deputy Manager) Job Function: The Royalty Operations Accountant is responsible for analyzing royalty data, supporting royalty reconciliations, and ensuring the integrity of the royalty calculations database. This role includes managing royalty advances and earnings payments while maintaining strict compliance with agreement setups and aligning with intellectual property management tools. The Royalty Operations Accountant will assist and lead payout-based projects across multiple geographies, providing advisory support on product structures and agreement terms to ensure accurate royalty processing and alignment with business objectives. In addition to these core responsibilities, the Royalty Operations Accountant will collaborate closely with the Senior Royalty Operations Accountant to monitor progress on key tasks, contributing to the overall operational excellence of the team. This role will involve conducting routine quality checks and data validation exercises to maintain accuracy, as well as preparing preliminary reports and summaries of royalty transactions for team review. The ideal candidate will possess strong organizational and analytical skills, with a solid understanding of data management tools and software relevant to royalty processing. This position requires effective collaboration with both internal stakeholders and external vendors, ensuring timely resolution of inquiries and fostering positive relationships. Additionally, the Royalty Operations Accountant will play a critical role in identifying and documenting discrepancies in royalty data, escalating complex issues to senior team members as necessary. By effectively managing these responsibilities, the Royalty Operations Accountant will contribute to the continuous improvement of royalty operations and support the overall success of the Rights and Royalties Department. General Profile: This role requires a highly skilled individual with expertise in royalty data analysis, problem-solving, and suspense management. Operating with a high degree of autonomy, the Royalty Operations Accountant must possess strong attention to detail, ensuring the integrity of royalty-related processes while mentoring junior staff and providing strategic insights to stakeholders. Expertise: Resolve complex sales in suspense accounts, particularly those involving High-Profile Authors (HPAs), ensuring correct allocation and accurate payouts. Analyse royalty data for accuracy and support the preparation of royalty reconciliations. Strong analytical skills, especially in royalty data analysis, reconciliation, and payment management. In-depth understanding of royalty calculations, intellectual property tools, and agreement structures. Experience with data governance and maintaining databases for decision-making purposes. Expertise in resolving complex issues related to royalty payments and suspense accounts. Helps identify and document recurring issues or discrepancies in royalty and vendor data, escalating to the higher management as necessary. Accountability: Maintain responsibility for the accuracy of royalty data and the timeliness of royalty reconciliations and payments. Collaborates closely with the C2 and above roles to monitor the progress of key tasks, helping to ensure all action items are completed on schedule for multiple geographies. Ensure the integrity of the royalty calculations database and proper execution of royalty payments in alignment with agreements. Participates in regular quality checks and data validation exercises to maintain the accuracy and reliability of royalty information. Ensure compliance with internal controls, SLAs, and governance standards. Provide recommendations for agreement structures and royalty setups, contributing to the strategic direction of royalty operations. Leadership: Lead and mentor junior team members, providing guidance on royalty data analysis, reconciliations, and database maintenance. Take ownership of projects and process improvements related to royalty operations, driving efficiency and excellence. Influence: Collaborate with stakeholders across the organization to ensure accurate royalty payouts and effective royalty data management. Provide expert advice on royalty agreements, product structures, and payment setups to influence strategic decisions within the business. Translate complex data into clear, actionable insights through compelling presentations, dashboards, and reports tailored for stakeholders across functions and leadership levels. Lead and manage cross-functional projects end-to-end, ensuring timely execution, stakeholder alignment, and achievement of key milestones using strong project management methodologies and tools. Skills, Knowledge, Behaviours: Skills: Strong data analysis and financial acumen. Proficiency with intellectual property management tools and royalty calculation databases. Advanced problem-solving abilities, particularly in resolving complex royalty and suspense issues. Knowledge: In-depth knowledge of royalty management, accounting principles, and agreement setups. Understanding of intellectual property rights and how they impact royalty payouts and agreements. Behaviours: Detail-oriented with a focus on accuracy and operational excellence. Proactive in mentoring junior staff and driving improvements in processes. Strong communication and collaboration skills to work effectively with cross-functional teams. Qualifications: Bachelors degree in Business Administration, Finance, or a related field. Minimum of 4-5 years of experience in contract management or a related field.

Candidate with B.Com, BBA in Finance, or MBA in Finance Two to three years of experience working in a financial institution Understanding of US financial transactions, US culture, and banking regulations Knowledge in Wire Transfers and ACH

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: Checking & uploading daily payments received through different modes on T+1 basis. Real time Credit posting and release of OTB. Maintaining unidentified payments details. Processing Refunds & Closed card refunds with approvals & Finance team. Follow-up / communicating with Service branch, Vendors. Responding to customers within TAT by following the business process requirement IT follow up/issues or any other technical issues follow up & resolution. Processing of cardholder payments on real time basis for successful debits. Investigate with the BOB branch on the payment transactions if details are not received in the Payment file. Updation of rejected payments & its reconciliation. Debit/Credit posting adjustment to the cardholders. Reconciliation of Payment file and related GLs MIS maintenance. Applicants should possess the following attributes: Strong analytical and decision-making skills Customer Orientation Flexibility in hours of operation Professional written and verbal communication and Interpersonal skills Ability to communicate well at all levels of the organization

Hi, We are hiring for The Leading ITES Company for Payment Investigator Role. Overview A Payment Investigator is an experienced banking operations professional specializing in the research, investigation, and analysis of payment inquiries related to fund transfers, settlements, trade & securities, and custody. They diagnose and resolve payment errors, duplicates, and incorrect recipient/routing issues, using authenticated messages like SWIFT, Telex, and Fed Serv. 1090. This role requires strong communication, problem-solving, and organizational skills, a solid risk management mindset (AML/OFAC compliance), and the ability to manage high volumes and strict SLAs in a fast-paced, shift-based environment. Key Skills: Any Graduate Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products. Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Hyderabad) Type : Job Code # 212 Job description: Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products. The team member will be responsible for research, investigation, and analysis of routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & intermediary banks. Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex, or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/Fedwire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all Desired Qualifications: Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage Good in both verbal and written communication skills Good investigation and problem-solving skills Organizational and detail-oriented skills Sound risk management mindset and a good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turnaround time Ability to work in a changing and fast-paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi-task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Years Eve