Hiring For Financial Protection/ Merchant Operations - Exp:2-4 years

Job Details:

Designation: Process Specialist

Job Level: JL 3A

Work location: Bangalore (Work from Office)

Exp: 2-4 years

Notice Period: Immediate - 30 days

Shifts: Flexible to work for any shift (24*7)

Financial Protection

Job Summary:

The SMB Merchant Operations Specialist supports routine research and exception management functions for Small and Medium Business (SMB) merchant portfolios. This role ensures accurate transaction processing and resolution of customer-initiated requests, while maintaining compliance and operational efficiency.

Key Responsibilities:

Research & Resolution:

• Investigate and resolve customer-initiated requests such as missing payments, out-of-balance issues, and reconciliation discrepancies.
• Assist in correcting transaction rejections and errors.

Transaction & Adjustment Processing:

• Handle ACH returns and related exceptions.
• Process monetary adjustments to client accounts accurately and timely.
• Re-key transactions and perform batch uploads when applicable.

Operational Support:

• Maintain accurate documentation for all adjustments and corrections.
• Collaborate with internal teams to ensure smooth resolution of issues.
• Respond to inquiries and provide status updates to stakeholders.

Compliance & Accuracy:

• Ensure adherence to company policies and regulatory requirements.
• Maintain confidentiality and integrity of financial data.

Qualifications:

Education:

Bachelors degree in Finance, Accounting, Business Administration, or equivalent experience.

Experience:

• 2-4 years in financial operations, payment processing, or merchant services.
• Familiarity with ACH processes and reconciliation activities.

Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in MS Office and financial systems.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience in SMB merchant portfolio management.
• Knowledge of transaction exception handling and batch processing.

Interested candidates please share your updated resume and below details to shazia.ahmad@infosys.com

Details: