Educational Consultant

Educational Consultant/Counsellor

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Job Summary

We are seeking a skilled counsellor who can turn enquiries into enrolled students through effective counselling and follow-ups. The Educational Counsellor – UK Education will handle inbound online enquiries, counsel students via calls, emails, WhatsApp, and virtual meetings, and convert qualified leads into UK university applications. This is an inside-sales counselling role focused on lead conversion, relationship building, and student success.

Roles and Responsibilities

Online Lead Handling & Enquiry Management

• Handle inbound student enquiries generated through paid digital media platforms.
• Connect with students via phone calls, emails, WhatsApp, and virtual counselling sessions.
• Ensure timely follow-up on all assigned leads to targeted conversions
• Maintain accurate lead status and communication records in CRM.

Student Counselling

• Conduct detailed counselling sessions to understand students’ academic background, career goals, financial capacity, and eligibility.
• Advise students on UK universities, courses, intakes, tuition fees, scholarships, and post-study work life.
• Guide students through the application journey and coordinate with processing teams for admissions and visas.
• Counsel parents when required and address concerns related to fees, living costs, and ROI.

Conversion & Performance Management

• Drive high lead-to-application and application-to-enrolment conversion ratios.
• Achieve assigned monthly targets for applications, enrolments, and revenue.
• Proactively re-engage cold or dormant leads to improve overall performance.

Coordination & Reporting

• Coordinate closely with admissions, processing, and visa teams to ensure smooth handling of student cases.
• Prepare daily and weekly performance reports on leads, conversions, and follow-ups.
• Stay updated on UK university offerings, entry requirements, and visa regulations.

Key Skills and Competencies

• Excellent verbal and written communication skills.
• Strong counselling, persuasion, and follow-up abilities.
• Comfort with high-volume lead handling.
• Target-driven mindset with a focus on conversions.
• Proficiency in CRM tools, MS Office, email, and WhatsApp communication.
• Fluency in English is mandatory; Hindi/Gujarati is a plus.

Qualifications and Experience

• Graduate in any discipline (Education, Counselling, or Management preferred).
• 2–4 years of experience in overseas education counselling or inside sales.
• Strong knowledge of the UK education system is mandatory.
• Experience handling online/digital leads is a strong advantage.

Work Environment

• This is a full-time office-based position.
• Working Schedule: 10:00 am – 7:00 pm (Mon – Fri), 10:00 am – 4:00 pm (Saturday)