Ecommerce Operations Manager

Role Overview: As the E-commerce Operations Manager, your primary responsibility will be to manage and optimize the Shopify store. This includes tasks such as product uploads, collection setup, pricing strategies, and implementing user experience (UX) improvements. You will also be tasked with tracking, analyzing, and reporting on key performance indicators such as website traffic, conversion rates, and product sales performance. In addition, you will coordinate with vendors and warehouse/logistics teams to ensure efficient inventory management and timely order fulfillment. Conducting regular market research and competitive analysis focusing on U.S. consumer behavior and e-commerce trends will also be a key part of your role. Collaboration with marketing and creative teams on promotions, campaigns, product launches, and seasonal sales planning is essential. You will be responsible for ensuring exceptional customer experience through proactive issue resolution, order tracking, and support. Regular audits and improvements on product SEO, collection filters, tags, and category structure will be necessary to enhance the overall performance of the Shopify store. Key Responsibilities: - Manage and optimize the Shopify store including product uploads, collection setup, and pricing strategies - Track, analyze, and report on key performance indicators such as website traffic, conversion rates, and product sales performance - Coordinate with vendors and warehouse/logistics teams for efficient inventory management and timely order fulfillment - Conduct regular market research and competitive analysis focusing on U.S. consumer behavior and e-commerce trends - Collaborate with marketing and creative teams on promotions, campaigns, product launches, and seasonal sales planning - Ensure exceptional customer experience through proactive issue resolution, order tracking, and support - Conduct regular audits and improvements on product SEO, collection filters, tags, and category structure Qualifications Required: - Minimum of 2 years of e-commerce operations experience, with Shopify experience preferred - Familiarity with handling US market operations and consumer trends - Strong analytical skills and proficiency in Google Analytics, Google Sheets/Excel - Ability to work independently with high accountability - Excellent organizational and communication skills - Experience in jewelry or fashion accessories e-commerce would be a bonus Please note that working with us will provide exposure to international markets, especially the US, and offer a high-impact role in a growing, fast-paced environment. You will have the opportunity to scale and innovate within Shopify and be part of a quality-driven, customer-first brand.,