Ecommerce Operations Manager

Role Overview: As the E-commerce Operations Manager, you will be responsible for managing and optimizing the Shopify store. Your primary tasks will include product uploads, collection setup, pricing strategies, and implementing user experience (UX) improvements. Tracking, analyzing, and reporting on key performance indicators like website traffic, conversion rates, and product sales performance will be a key focus of your role. Key Responsibilities: - Coordinate with vendors and warehouse/logistics teams to ensure efficient inventory management and timely order fulfillment. - Conduct regular market research and competitive analysis focusing on U.S. consumer behavior and e-commerce trends. - Collaborate with marketing and creative teams on promotions, campaigns, product launches, and seasonal sales planning. - Ensure exceptional customer experience through proactive issue resolution, order tracking, and support. - Conduct regular audits and improvements on product SEO, collection filters, tags, and category structure to enhance Shopify store performance. Qualifications Required: - Minimum of 2 years of e-commerce operations experience, with Shopify experience preferred. - Familiarity with handling US market operations and consumer trends. - Strong analytical skills, proficiency in Google Analytics, Google Sheets/Excel, and the ability to work independently with high accountability. - Excellent organizational and communication skills. - Experience in jewelry or fashion accessories e-commerce would be a bonus. (Note: Omitting any additional details of the company as it is not mentioned in the provided job description.),