Ecommerce Coordinator

Job Title: E-commerce Marketplace Intern

Department: E-commerce

Role Overview:

We are looking for a proactive and detail-oriented E-commerce Marketplace Intern to support our marketplace operations team. The role involves managing platform cases, coordinating cross-functionally, analysing root causes of issues, and ensuring timely resolution to maintain high operational efficiency and customer satisfaction.

Key Roles & Responsibilities:

Case Management

• Monitor and track all customer complaints raised through seller panels or customer service teams.
• Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received).
• Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards.
• Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra,etc.) to report and resolve product complaints.
• Maintain proper case documentation — including complaint details, marketplace response, and resolution status.

Andon & Quality Issue Resolution (Amazon-specific)

• Review

  Andon notifications

  raised by Amazon for product quality or customer dissatisfaction.
• Analyse customer feedback, return reasons, and product images shared by Amazon.
• Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation.
• Track repetitive issues to identify improvement areas in the product or packaging process.

Defective & Damaged Product Investigation

• Investigate all defective/damaged product returns reported by marketplaces or customers.
• Verify whether issues are

  manufacturing defects, packaging faults, or logistics damages

  .
• Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures.
• Update product QC checklists to prevent recurrence of similar issues.

Reporting & Follow-Up

• Maintain a

  Case & Complaint Tracker

  (Excel/Sheet) with status updates, dates, and closure remarks.
• Follow up regularly with seller support teams until the case is resolved.
• Provide daily/weekly updates on pending and resolved cases to the reporting manager.
• Escalate unresolved or recurring issues to senior management with analysis and suggestions.

Problem Solving & Coordination

• Identify and troubleshoot catalogue, pricing, or content-related issues.
• Work collaboratively with pricing, content, and logistics teams for quick issue resolution.
• Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.

Required Skills & Competencies:

• A Graduate plus MBA in Marketing or related domain is preferred.
• Strong

  analytical and problem-solving

  skills.
• Excellent

  written and verbal communication

  in English.
• Ability to coordinate

  cross-functionally

  and manage multiple tasks efficiently.
• Quick learner with attention to detail and ownership mindset.
• Proficient in

  Excel

  and basic data tracking tools.