Ecommerce Coordinator

0 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: E-commerce Marketplace Intern

Department: E-commerce

Role Overview:

We are looking for a proactive and detail-oriented E-commerce Marketplace Intern to support our marketplace operations team. The role involves managing platform cases, coordinating cross-functionally, analysing root causes of issues, and ensuring timely resolution to maintain high operational efficiency and customer satisfaction.


Key Roles & Responsibilities:


Case Management

  • Monitor and track all customer complaints raised through seller panels or customer service teams.
  • Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received).
  • Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards.
  • Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra,etc.) to report and resolve product complaints.
  • Maintain proper case documentation — including complaint details, marketplace response, and resolution status.


Andon & Quality Issue Resolution (Amazon-specific)

  • Review

    Andon notifications

    raised by Amazon for product quality or customer dissatisfaction.
  • Analyse customer feedback, return reasons, and product images shared by Amazon.
  • Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation.
  • Track repetitive issues to identify improvement areas in the product or packaging process.


Defective & Damaged Product Investigation

  • Investigate all defective/damaged product returns reported by marketplaces or customers.
  • Verify whether issues are

    manufacturing defects, packaging faults, or logistics damages

    .
  • Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures.
  • Update product QC checklists to prevent recurrence of similar issues.


Reporting & Follow-Up

  • Maintain a

    Case & Complaint Tracker

    (Excel/Sheet) with status updates, dates, and closure remarks.
  • Follow up regularly with seller support teams until the case is resolved.
  • Provide daily/weekly updates on pending and resolved cases to the reporting manager.
  • Escalate unresolved or recurring issues to senior management with analysis and suggestions.


Problem Solving & Coordination


  • Identify and troubleshoot catalogue, pricing, or content-related issues.
  • Work collaboratively with pricing, content, and logistics teams for quick issue resolution.
  • Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.


Required Skills & Competencies:

  • A Graduate plus MBA in Marketing or related domain is preferred.
  • Strong

    analytical and problem-solving

    skills.
  • Excellent

    written and verbal communication

    in English.
  • Ability to coordinate

    cross-functionally

    and manage multiple tasks efficiently.
  • Quick learner with attention to detail and ownership mindset.
  • Proficient in

    Excel

    and basic data tracking tools.

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