Ecommerce Admin Assistant

Do you love solving problems, keeping systems running smoothly, and making sure nothing slips through the cracks? Want a role where your attention to detail and technical skill directly fuel growth, smooth operations, and a better customer experience?

You'll have the flexibility to work remotely, support a fast-moving e-commerce team, and contribute to a brand that’s constantly improving. If you're organized, proactive, and thrive in a role where tech, creativity, and operations meet, this could be the perfect fit.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: E-Commerce Marketing Assistant

Imagine being the person who keeps the entire customer journey flowing seamlessly.

A customer places an order, you're the one ensuring it moves through Shopify without issues. An email flow needs an update, you're refreshing the design, tightening the copy, or launching an A/B test. An automation breaks, you're troubleshooting the Zap and getting everything back on track.

You’re not just clicking buttons or updating data, you’re creating momentum. Behind every fix, every flow, every order checked, there’s a real customer waiting for a smooth, reliable experience. You help make that happen.

You’ll manage systems, support customers, maintain partner portals, and elevate performance across the board. And when things are quieter? You’ll help update assets in Figma, strengthen automations, or refine tracking. Every day, your work moves the business forward.

What Your Days Might Look Like:

• Manage internal operations across multiple systems
• Handle Shopify order management including refunds, reships, cancellations, basic product edits, QA of checkout process, and monitoring integrations.
• Maintain Klaviyo email and SMS flows by updating images, simple design modules, replacing copy, creating segments within established criteria, performance monitoring and reporting, and creating AB tests of existing flows.
• Provide customer support through daily inbox management, checking order statuses, scripted responses, and escalating issues when necessary.
• Manage partner portal support tickets and partner-related issues.
• Assist with Zapier automations and basic Figma asset updates including text updates and image replacements using existing templates.

Who We Think Will Thrive in This Role:

• You have experience in Shopify order management, product edits, and system integrations
• You’re comfortable maintaining Klaviyo email/SMS flows—design tweaks, copy swaps, segments, and performance monitoring
• You’ve built or managed automations in Zapier and enjoy optimizing workflows
• You have a background in DTC or e-commerce with a mix of technical and marketing skills
• You’re extremely organized and able to manage multiple tasks across systems
• You’re a clear communicator who knows how to follow established processes while spotting improvements
• You stay calm under pressure and take initiative when something breaks or needs attention
• You enjoy collaborating with a remote team and supporting both customers and internal partners
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that genuinely supports you, and you’ll see the impact of your work in real, tangible ways that matter to the people you work with.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk.

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