EBA-Dynamics 365 Architect-Exp Manager

The Experienced Manager will participate in and lead the following job duties as directed:

• Strategy, Requirements & Selection:

  • Participates in defining needs for existing, and new solutions.
  • Documents existing enterprise business applications, related business processes, and personas impacted.
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements.
  • Envisions and develops representations of recommended future state options for evaluation by clients.
  • Understands related security structures and best practices.
  • Designs and develops scorecards for evaluation of candidate business applications.
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options.
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client.

• Solution Functional Design:

Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints.

• Consulting

  : Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations

• Program & Project Management:

• Supports and manages aspects of business applications implementations.
• Documents and maintains project milestones, phases, elements, and budget.
• Monitors project progress by tracking risks, actions, issues, decisions, and other activities
• Develops references for users by writing and maintaining user documentation; providing help desk support; training users.

• Implementation and Support:

  • Provides functional support of solutions and related technologies.
  • Manages and resolves issues, defects, and change requests.
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed.
  • Provides on-going support during project implementations and post-go-live support.
  • Responsible for configuration of solution based on requirements.
• Fosters a positive demeanor, learning attitude and client service mentality with the team.

• Office Timing:

  2:00 PM to 11:00 PM IST
• Other duties as required.

Supervisory Responsibilities:

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders.
• Manages projects and larger workstreams as directed.
• Reviews quality of team deliverables
• Mentors and develops senior consultants.

Education:

• Bachelors degree, required.

Experience:

• Twelve (12) or more years of business process analysis and/or business application education or experience, required.
• Seven (7) or more years of education or experience with ERP or CRM Product, required.
• Client facing consulting experience with international clients, preferred.

License/Certifications:

• One or more current business applications technology certifications, preferred.

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required.
• Smartsheet, preferred.
• CRM experience (Microsoft Dynamics 365), preferred.
• ERP Experience (Microsoft Dynamics Project Operations, Microsoft Dynamics 365 Finance & Operations), preferred.
• Enterprise software strategy, selection, and implementation experience, preferred.

Other Knowledge, Skills & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills, required.
• Excellent communication and presentation skills, both verbal and written, preferred.
• Excellent interpersonal and customer relationship skills, preferred.
  • Business process analysis, design, and process flow skills, preferred.
  • Excels at operating in a fast-paced technical environment, preferred.