E - Commerce Process Trainer

Fusion CX

0 - 8 years

2 - 3 Lacs

siliguri

Posted:12 hours ago| Platform:

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Skills Required

process training documentation customer service presentation skills training facilitation performance improvement quality analysis soft skills training operations quality assurance onboarding coaching training delivery communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver new hire training, process-specific sessions, and refreshers for e-commerce campaigns
Ensure that all trainees meet quality benchmarks and performance expectations during and post-training
Collaborate with operations, QA, and client teams to ensure consistency in training delivery and accuracy of content
Maintain detailed documentation of attendance, performance, and feedback
Monitor trainee progress through assessments and evaluations, offering coaching where required
Stay current with process updates and revise training materials accordingly
Foster an interactive and inclusive learning environment that supports diverse learner needs

Job Requirements

Qualifications and requirements of an ideal candidate for the role of process trainer in Fusion CX Siliguri:

Minimum graduate degree in any discipline
Prior experience in e-commerce training or onboarding roles is mandatory
Strong communication and facilitation skills
Proven ability to work with cross-functional teams in a fast-paced, target-driven environment
Good understanding of customer service KPIs, service workflows, and performance improvement strategies
Familiarity with digital learning tools and training methodologies
Must be based in or willing to relocate to Siliguri

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