E-commerce Order Processing/Packing cum Operations Executive

Job Title: E-commerce Order Processing/Packing cum Operations Executive

Job Summary:

We are looking for a dedicated and detail-oriented E-commerce Order Processing & Packing cum Operations Executive to manage the complete order lifecycle — from order acceptance to packing and dispatch. The ideal candidate will handle order processing, label printing, self-packing, shipment coordination, stock updates, and ensure smooth, timely delivery to customers.

Key Responsibilities:

• Accept and process daily e-commerce orders received via website and marketplaces (Flipkart, Amazon, Shopify, etc.).
• Generate and print shipping labels and invoices accurately for each order.
• Personally pack each order with care, ensuring correct product, quantity, and safe packaging for dispatch.
• Coordinate with courier and logistics partners (Shiprocket, Delhivery, etc.) for timely pickup and dispatch.
• Update tracking information, maintain daily order records, and monitor delivery progress.
• Manage stock levels of products and packaging materials.
• Handle minor product or shipping issues and escalate to management when needed.
• Update order status, tracking details, and resolve shipment-related issues (delays, RTOs, incorrect updates, etc.).
• Manage inventory updates, product listings, and SKU tracking in coordination with the warehouse or stock team.
• Maintain adequate packaging material stock (boxes, tapes, labels, etc.).
• Respond to customer queries regarding order status, delivery, replacements, or returns.
• Prepare and maintain daily and weekly reports on orders, shipments, and inventory.
• Collaborate with the operations and logistics teams to improve efficiency and minimize errors.

Required Skills:

• Strong understanding of e-commerce order management systems (Amazon, Filipkrt, JioMart, Shopify, WooCommerce, etc.)
• Hands-on experience with Shiprocket or similar logistics platforms.
• Proficiency in label printing, invoice generation, and packaging best practices.
• Good command of Excel / Google Sheets for report and MIS maintenance.
• Excellent communication, coordination, and time-management skills.
• Good coordination with customer for Smooth Order delivery.
• Strong attention to detail and problem-solving ability.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you read the Job profile before applying for this post ?
• This job involves order processing, which includes packing work.

Can you handle the packing tasks as part of this role?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• 2 yers: 1 year (Required)

Location:

• Patna, Bihar (Required)

Expected Start Date: 15/11/2025