E-Commerce Manager

Job Description – E-commerce Manager

Location: Kolkata, West Bengal
Salary Range: ₹25,000 – ₹35,000 per month
Employment Type: Full-time | On-site

About the Role

We are looking for a highly organized and performance-driven E-commerce Manager to oversee our online sales operations and drive consistent business growth across marketplaces and our D2C website. The ideal candidate will have strong technical knowledge of e-commerce platforms, an analytical mindset, and hands-on experience in marketplace management.

Key Responsibilities Marketplace Operations

• Manage and optimize product listings on Amazon, Flipkart, Meesho,Jio maert,Snapdeal ,Own commerce,Indiamart,Facebook,Whatsapp,Instagram Blink it and other channels
• Monitor and improve key metrics including pricing, buy box, visibility, inventory health, and seller performance
• Coordinate with marketplace representatives for issue resolution and business growth initiatives

Website & D2C Management

• Manage the D2C website (Shopify/WooCommerce), ensuring accurate product data, updated banners, and seamless user experience
• Monitor website analytics, including traffic, conversion rates, bounce rates, and revenue

Performance & Sales Growth

• Analyze sales performance, campaign effectiveness, and customer trends
• Develop and implement strategies to increase conversions, revenue, and repeat purchases
• Plan and execute participation in marketplace promotions and seasonal sale events

Inventory & Order Management

• Maintain optimal stock levels across all online platforms
• Coordinate with warehouse/logistics teams to ensure timely order dispatch and minimize delays
• Reduce RTO, cancellations, and operational errors through process optimization

Digital Marketing & SEO Support

• Assist in planning and executing marketplace ads, Google Ads, Meta Ads, and remarketing campaigns
• Conduct keyword research and implement SEO best practices for product listings
• Support email, SMS, and push marketing initiatives

Customer Management

• Handle customer queries, feedback, and ratings across platforms
• Work to improve customer satisfaction, reduce complaints, and enhance brand reputation

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field
• 1–3+ years of hands-on experience in e-commerce operations
• Proficient with Amazon Seller Central, Flipkart Seller Hub, Shopify/WooCommerce
• Strong analytical skills with advanced proficiency in Excel/Google Sheets
• Excellent communication, coordination, and problem-solving skills

Preferred Competencies

• Ability to multitask and work in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proactive mindset with the ability to identify and resolve issues independently
• Results-driven, with a strong focus on achieving sales and operational targets

What We Offer

• Competitive salary: ₹25,000 – ₹35,000 per month
• Opportunity to work with a growing brand and develop in the e-commerce domain
• A collaborative and dynamic work environment

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Work from home

Work Location: In person