E-Commerce Manager

Job Title: E-Commerce operation Manager

Location: Ambala (On-site)
Company: Khadi Sadan – Since 1982
Experience: 2–4 years in e-commerce order management / operations
Employment Type: Full-time

Whatsapp your resume @ 9646814116

About Khadi Sadan

Khadi Sadan is a heritage-led fashion and lifestyle brand redefining Khadi for the modern era. Since 1982, we’ve empowered 500+ rural artisans by bringing authentic, KVIC-certified Khadi fabrics and garments to customers across India. As we expand our online presence, we’re looking for an organized, proactive E-Commerce operation Manager to ensure smooth daily operations on our e-commerce platforms.

Role Overview

The E-Commerce operation Manager will be responsible for handling all aspects of online order fulfillment — from order receipt to final delivery. You’ll ensure timely dispatch, accurate packaging, coordination with logistics partners, and flawless post-sale management for both website and marketplace orders.

Key Responsibilities

• Manage and process all daily online orders via Shopify, Amazon, Flipkart, and other marketplaces.
• Coordinate with the warehouse team for picking, packing, and dispatching orders on time.
• Monitor shipping dashboards, generate manifests & invoices, and ensure courier pickups.
• Track order status, handle NDRs (Non-Delivery Reports), RTOs, and re-dispatch requests efficiently.
• Maintain accurate inventory updates and coordinate with the stock & catalog teams.
• Ensure high order accuracy and customer satisfaction through attention to detail.
• Communicate with courier partners for issue resolution and escalations.
• Maintain daily, weekly, and monthly order MIS reports and dashboards.
• Collaborate with customer care for order-related queries and returns.

Requirements

• Graduate (Commerce or Business preferred).
• 2+ years of experience in E-commerce order operations / logistics management.
• Familiar with Shopify, Unicommerce, Shiprocket, Pickrr, or similar tools.
• Strong Excel / Google Sheets skills for reporting and data tracking.
• Excellent communication and team coordination skills.
• Eye for detail, accuracy, and a process-oriented mindset.
• Ability to multitask and meet daily deadlines efficiently.

Why Join Us

• Be part of a brand with deep Indian roots and modern ambitions.
• Opportunity to build scalable e-commerce systems in a growing organization.
• Positive work culture focused on collaboration, performance, and learning.
• Competitive compensation + performance incentives.

How to Apply
Whatsapp your resume @ 9646814116

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person