E-commerce Manager

We are looking for a highly driven E-commerce Manager to lead and manage our online marketplace and D2C operations. The ideal candidate should have strong hands-on experience with marketplace management, product listings, content optimization, performance tracking, and driving revenue across major platforms such as Amazon, Flipkart, Nykaa, Myntra, and others.

Key Responsibilities

• Manage end-to-end operations across marketplaces: Amazon, Flipkart, Nykaa, Myntra, etc.
• Create, update, and optimize product listings with high-quality content, keywords, and images.
• Monitor product performance, pricing, competition, and category trends.
• Ensure catalog accuracy, inventory availability, and timely order fulfillment.
• Oversee day-to-day operations of the D2C website.
• Drive website sales through product placement, promotions, and optimized user experience.
• Conduct keyword research, SEO optimization, and improve product rankings.
• Track KPIs including sales, conversions, traffic, ROAS, and customer behavior.
• Prepare weekly/monthly performance reports and actionable insights.
• Coordinate with performance marketing teams to run campaigns and promotions across channels.
• Plan and execute deals, discounts, and seasonal campaigns to drive growth.
• Manage brand visibility, Ads, and paid promotions across marketplaces.
• Monitor stock levels, replenish inventory, and forecast demand accurately.
• Work closely with supply chain and warehouse teams to prevent stockouts and overstocking.
• Manage return rates, customer reviews, and ratings improvement strategies.
• Track and respond to customer reviews, queries, and grievances across platforms.

Requirements

• Minimum 3 years of experience in e-commerce marketplace and D2C management.
• Hands-on experience with Amazon, Flipkart, Nykaa, Myntra portals.
• Experience with FMCG or Personal Care brands is a strong plus.
• Strong understanding of cataloging, pricing, campaign management, and operations.
• Proficiency in e-commerce tools, dashboards, advertising consoles, and Excel/Google Sheets.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Excellent coordination, communication, and project management skills.
• Experience in handling new product launches online.
• Knowledge of customer lifecycle, retention, and subscription-based models.
• Familiarity with D2C platforms like Shopify, WooCommerce, etc.