Job
Description
Role Overview: As an E-Commerce Manager, you will be responsible for overseeing the channel development strategies, architecture, and infrastructure requirements. You will collaborate with information technology, sales, and operations teams to fulfill e-commerce business strategies effectively. Key Responsibilities: - Managing all aspects of the e-commerce business, including: - Business planning - Content strategy and development - Promotional campaigns and other online marketing - Customer service - Web analytics and web technologies - Developing and implementing e-commerce strategy to: - Improve website performance - Create technology roadmaps with partners for increased sales and conversions - Enhance customer experience - Continually elevate the site as a digital flagship destination - Working with the marketing team or managing digital marketers to: - Improve quality and traffic acquisition - Driving innovation and best practice implementation by: - Supervising all activities and product development - Ensuring product prices and website offers are updated with quality control - Creating potential customer base, sales, and satisfaction across Indian & International E-commerce platforms, markets, and territories - Analyzing data from market and consumer studies to generate commercial insights - Making proper scheduling of deliveries and coordinating with the delivery team to avoid delays - Preparing reports to check product stocks and identifying key performance indicators for improvement - Managing relationships with partners and ensuring continuous end-to-end integration of the e-commerce business - Planning assortment and promotions, cross-selling attributes, and leading the merchandising team for new initiatives - Hands-on experience with Google Analytics for E-commerce business - Developing and implementing annual and strategic business plans for the online retail business - Ensuring continuous enrichment of online website content, development, and quality assurance management - Building systems and processes for smooth order execution and establishing online retail-specific policies - Managing day-to-day operations of B2C e-commerce platforms, marketplaces, and integrations with key back-end systems - Managing product catalog, updating listings, and supporting e-commerce Manager on campaigns and programs - Coordinating with Marketing, Sales, Supply Chain, and Operations for day-to-day management of the e-commerce platform - Tracking and managing e-commerce platform KPIs - Understanding varying shipping needs and building cross-border shipping solutions - Running seller engagement and training for marketplace sellers - Driving Seller NPS and owning end-to-end seller policies, including communications plan Qualifications: - MBA from reputed management institutes such as IIMs, XLRI, SP Jain, etc. - Minimum 6 to 8 years of relevant work experience, preferably in the Retail industry (FMCG, Retail, E-commerce) - Excellent communication and interpersonal skills (verbal and written) - Strong analytical, data, and problem-solving skills - Experience with Salesforce Commerce, UX, Adobe Photoshop, InDesign, Dreamweaver, and Google Analytics - Knowledge of ERP, e-commerce, Customer Relationship Management environments - Demonstrated experience with design & development of Web Application Components, Templates, Services, and Workflows - Strategic and creative thinker with consistent results delivery. Role Overview: As an E-Commerce Manager, you will be responsible for overseeing the channel development strategies, architecture, and infrastructure requirements. You will collaborate with information technology, sales, and operations teams to fulfill e-commerce business strategies effectively. Key Responsibilities: - Managing all aspects of the e-commerce business, including: - Business planning - Content strategy and development - Promotional campaigns and other online marketing - Customer service - Web analytics and web technologies - Developing and implementing e-commerce strategy to: - Improve website performance - Create technology roadmaps with partners for increased sales and conversions - Enhance customer experience - Continually elevate the site as a digital flagship destination - Working with the marketing team or managing digital marketers to: - Improve quality and traffic acquisition - Driving innovation and best practice implementation by: - Supervising all activities and product development - Ensuring product prices and website offers are updated with quality control - Creating potential customer base, sales, and satisfaction across Indian & International E-commerce platforms, markets, and territories - Analyzing data from market and consumer studies to generate commercial insights - Making proper scheduling of deliveries and coordinating with the delivery team to avoid delays - Preparing reports to check product stocks and identifying key performan
