E Commerce Lead

1. Sales & Revenue Growth

Monitor performance across sales channels (website, marketplaces, social commerce) and take corrective actions to achieve targets.

Identify and capitalize on upsell, cross-sell, and bundling opportunities.

Work with analytics teams to track KPIs such as conversion rate, average order value, and customer acquisition cost.

2. Product Portfolio & Merchandising

Ensure continuous expansion and optimization of the online product assortment.

Collaborate with merchandising and inventory teams to ensure product availability and timely new launches.

Ensure all product listings are accurate, SEO-optimized, and visually appealing.

3. Marketing & Traffic Generation

Collaborate with the marketing team to plan and execute performance campaigns across digital channels.

Ensure alignment between product launches, marketing calendars, and promotional events.

Monitor traffic sources, campaign ROI, and recommend adjustments to maximize returns.

4. Operations & Fulfilment

Coordinate with operations, logistics, and store teams to ensure smooth order processing, packaging, and timely delivery.

Oversee stock allocation for online orders to reduce order cancellations due to stock-outs.

Implement process improvements to reduce delays and errors.

5. Customer Experience & Service

Monitor and minimize customer complaints by ensuring quick resolution through the customer service team.

Analyze feedback to identify recurring issues and drive systemic fixes.

Ensure consistent, premium brand experience across all customer touchpoints.

6. Cross-Functional Collaboration

Work closely with IT/tech teams for website enhancements and bug fixes.

Partner with finance for sales reporting, reconciliations, and payment gateway settlements.

Align with retail teams for omnichannel initiatives and inventory sharing.

Interested candidates kindly share your cv to 9072990996

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person