E-Commerce Executive

We are hiring an Ecommerce Executive to manage day-to-day ecommerce operations for our USA-based clothing brand. The ideal candidate should have excellent spoken & written English to handle international customer queries professionally. candidate should have hands-on experience in Shopify ecommerce operations, product listing, order management, and coordination with internal teams.

Key Responsibilities

Ecommerce Operations

• Manage daily ecommerce website operations (product updates, pricing, offers).
• Upload and optimize product listings (titles, descriptions, images, variants).
• Ensure website content, collections, and banners are accurate and updated.

Order & Inventory Management

• Monitor daily orders and coordinate with fulfillment / warehouse teams.
• Track inventory levels and avoid stock mismatches.
• Handle order issues such as delays, cancellations, and failed deliveries.

Customer Support (International – USA Market)

• Handle customer queries via email, chat, and ticketing systems.
• Manage return, refund, and exchange requests professionally.
• Resolve complaints while maintaining brand tone and customer satisfaction.
• Communicate clearly and confidently with US customers in English.

Marketing & Campaign Support

• Assist marketing teams in creating offer pages, collections, and landing pages.
• Support ongoing promotions, seasonal sales, and campaigns.

Reporting & Coordination

• Prepare daily/weekly sales and order reports.
• Coordinate with internal teams (marketing, tech, logistics).
• Identify website issues and escalate to the concerned team.

Key Skills & RequirementsMust-Have Skills

• 1–3 years experience in ecommerce operations (fashion/clothing preferred)
• Hands-on experience with Shopify or similar platforms
• Excellent English communication skills (verbal & written) – mandatory
• Experience handling international customer queries
• Strong attention to detail and problem-solving skills

Technical Skills

• Product listing & catalog management
• Order processing & inventory tracking
• Basic ecommerce analytics (Shopify / Google Analytics)
• Excel / Google Sheets for reporting

Job Type: Full-time

Pay: ₹10,037.61 - ₹31,671.57 per month

Application Question(s):

• Which ecommerce platforms have you worked on?
• Have you worked with international ecommerce brands (USA/UK) before?
• Have you independently managed product listings?
• Have you handled international customer queries via email/chat/calls?

Language:

• English (Preferred)

Location:

• Mohali, Punjab (Required)

Work Location: In person