E - Commerce Executive

As a Manager at The ThickShake Factory, you will play a crucial role in managing account communication related to promotions and execution opportunities to the frontline team. Your responsibilities will include overseeing the smooth execution of sales promotional strategies, such as sales schemes, campaigns, test marketing, free sampling, and demonstration programs for market development. Maintaining a strong customer focus is essential in this role. You will be expected to proactively identify opportunities to improve customer service, respond quickly and effectively to customer problems, and collaborate with other functions/departments to meet customer needs. Additionally, you will be responsible for executing the business plan and effectively communicating the strategy to drive revenue and results. Anticipating the financial impact of business plans and actions on both the organization and the customer is a key aspect of this role. You will need to proactively resolve issues, identify improvements, and make informed trade-offs of time, effort, and resources to manage multiple demands effectively. Achieving monthly, quarterly, and yearly business plans will be a primary focus. Collaboration with the extension team will be necessary to update customer feedback in areas such as marketing, operations support, stock alignment, and in-store support for sales improvement. Timely summarization and dissemination of information to all relevant parties will be crucial to avoid any unnecessary surprises. If you are a proactive and strategic thinker with strong communication and organizational skills, this role offers an exciting opportunity to drive business growth and enhance customer satisfaction at The ThickShake Factory.,