E-Commerce Executive

E-commerce Order Processing Responsibilities: Order Entry and Validation: Accurately capturing and validating customer orders placed through various online channels.  Order Fulfillment: Ensuring timely and accurate dispatch of orders, often including picking, packing, and shipping.  Inventory Management: Maintaining accurate inventory levels, restocking products, and coordinating with warehouses.  Shipping and Logistics: Managing shipping arrangements, tracking packages, and communicating with logistics partners.  Order Tracking: Providing customers with updates on their order status and delivery information.  Customer Communication: Responding to customer inquiries regarding orders, shipping, and delivery.  Data Management: Maintaining accurate records of orders, inventory, and customer interactions.  Reporting: Preparing reports on order processing metrics, such as order volume, fulfillment time, and shipping costs.  E-commerce Return Claim Responsibilities: Return Authorization: Managing the process of authorizing returns based on company policy.  Return Processing: Handling the logistics of returned items, including receiving, inspecting, and processing refunds or exchanges.  Customer Support: Addressing customer inquiries and concerns related to returns, refunds, and exchanges.  Inventory Management (Returns): Updating inventory records to reflect returned items.  Quality Control: Ensuring returned items meet quality standards before being restocked or processed.  Dispute Resolution: Resolving any issues or disputes that arise during the return process.  Reporting: Tracking return metrics, such as return rates, reasons for returns, and costs associated with returns.  Key Skills for Both Roles: Organization and Prioritization: Ability to manage multiple tasks and prioritize effectively.  Attention to Detail: Ensuring accuracy in order processing and return claim management.  Communication Skills: Effectively communicating with customers and internal teams.  Problem-Solving: Identifying and resolving issues related to orders and returns.  Technical Skills: Proficiency in using e-commerce platforms, inventory management systems, and customer relationship management (CRM) software.  Adaptability: Being able to adapt to changes in the e-commerce landscape and company policies