E-Commerce Executive

Role Overview: As an experienced E-Commerce Executive at our company, you will be responsible for effectively managing our online sales and overall digital presence. Your role will involve supervising the complete e-commerce lifecycle, from product listing to ensuring successful order fulfillment. You should possess a comprehensive understanding of e-commerce platforms, digital marketing strategies, and customer engagement techniques to excel in this position. Key Responsibilities: - Supervise the daily operations of the e-commerce platform, ensuring accurate product listings, up-to-date prices, and well-maintained inventory levels. - Optimize product listings for increased visibility and enhanced conversion rates, collaborating with the content team to create engaging product descriptions and images. - Handle order processing, shipping, and returns to provide a smooth customer experience, coordinating with the logistics team to streamline delivery times and reduce errors. - Monitor customer reviews and feedback, promptly addressing any issues, and implementing strategies to improve customer satisfaction and foster loyalty. - Analyze e-commerce metrics, generate reports to monitor performance, and provide valuable insights and recommendations for continuous enhancement. - Maintain relationships with third-party e-commerce platforms and identify opportunities to expand the brand's presence on additional marketplaces. Qualifications: - Minimum of 2 years of experience in eCommerce. - Graduation in any stream. - Strong analytical and problem-solving skills. - Excellent interpersonal skills and ability to work collaboratively. - Proficiency in Advanced Excel (VLOOKUP, HLOOKUP, Formulas, etc.). - Good written and verbal communication abilities. - Basic understanding of eCommerce and brand management. - Willingness to work flexible hours when required.,