E Commerce Associate

Designation: E-Commerce Operations Associate

Work time:

Working days:

Address:

Roles & Responsibilities:

E-Commerce Operations (Amazon, Flipkart, JioMart, Company Website):

Manage post-sales dispatch and order processing on e-commerce platforms.

Coordinate order fulfillment, inventory updates, and shipment tracking.

Handle invoicing, purchase order processing, and returns.

Monitor SLA compliance, delayed dispatches, and customer ratings.

Work with platform account managers for timely issue resolution.

Quick Commerce Operations (Blinkit, Zepto, Instamart):

Ensure timely order fulfillment and stock replenishment on Q-commerce platforms.

Track live orders, restocking needs, and compliance with platform norms.

Maintain high accuracy in fast-paced delivery environments.

Logistics & Coordination:

Coordinate with courier partners and third-party logistics (3PL) for smooth pick-up and delivery.

Maintain healthy relationships with logistics vendors for optimal service levels.

Reporting & Documentation:

Prepare and maintain records of dispatches, returns, and stock movements.

Generate daily/weekly reports on dispatch status, returns, escalations, and platform performance.

Escalation & Stakeholder Management:

Handle internal and external customer escalations from marketplaces and resolve within defined timelines.

Communicate effectively with internal departments, warehouse teams, and external stakeholders.

Candidate Profile:

Minimum 1 to 3 years of experience in operations, preferably in e-commerce or logistics

Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, or Quick Commerce portals

MS Exce

Excellent communication, coordination, and time management skills

Proven problem-solving and analytical skills

Detail-oriented with the ability to manage multiple tasks simultaneously

Kannada

Candidate should be from Bangalore.

Candidate must be fluent in kannada