Cresurge Private Limited, Parent company of Kadence

Job Description: We are looking for a dynamic and detail-oriented E-Commerce Operations Associate to manage backend operations across leading E-commerce and Quick Commerce platforms such as Amazon, Flipkart, JioMart, Blinkit, Zepto, Instamart , and our company website . Employment Type: Full-Time | Work from Office Working Days: Monday to Saturday Timings: 9:30 AM to 6:30 PM Experience : 1 to 3 yrs (Preferably Female Candidate) Address: 3rd Floor, Manandi Plaza, St Mark's Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001 Roles & Responsibilities: E-Commerce Operations (Amazon, Flipkart, Blinkit, Zepto, Company Website etc..) Manage post-sales dispatch and order processing on e-commerce platforms. Coordinate order fulfillment, inventory updates, and shipment tracking. Handle invoicing, purchase order processing, and returns. Monitor SLA compliance, delayed dispatches, and customer ratings. Work with platform account managers for timely issue resolution. Quick Commerce Operations (Blinkit, Zepto, Instamart): Ensure timely order fulfillment and stock replenishment on Q-commerce platforms. Track live orders, restocking needs, and compliance with platform norms. Maintain high accuracy in fast-paced delivery environments. Logistics & Coordination: Coordinate with courier partners and third-party logistics (3PL) for smooth pick-up and delivery. Maintain healthy relationships with logistics vendors for optimal service levels. Reporting & Documentation: Prepare and maintain records of dispatches, returns, and stock movements. Generate daily/weekly reports on dispatch status, returns, escalations, and platform performance. Escalation & Stakeholder Management: Handle internal and external customer escalations from marketplaces and resolve within defined timelines. Communicate effectively with internal departments, warehouse teams, and external stakeholders. Candidate Profile: Minimum 1 year of experience in operations, preferably in e-commerce. Hands-on experience with Amazon Seller Central , Flipkart Seller Hub , or Quick Commerce portals Strong command of MS Excel (Advanced formulas, VLOOKUP, HLOOKUP, Pivot Tables, Reports) Excellent communication, coordination, and time management skills Proven problem-solving and analytical skills Detail-oriented with the ability to manage multiple tasks simultaneously Preferred Candidate: Female candidates preferred