Responsibilities: * Manage client relationships * Achieve revenue expansion targets * Generate leads through sales strategies * Drive business growth * Expand existing accounts Annual bonus Provident fund
Role & responsibilities Handle customer queries and concerns received through WhatsApp, email, calls, and social media in a professional and timely manner. Track, manage, and update order statuses, exchanges, and returns through the internal dashboard and CRM systems. Liaise with internal teams including operations, logistics, and warehouse to ensure accurate and efficient resolution of customer requests. Maintain high customer satisfaction scores through clear communication, empathy, and prompt follow-ups. Monitor unresolved or recurring issues and escalate appropriately for process improvement. Maintain accurate documentation of all customer interactions and update relevant databases. Support concierge-level service during high-volume periods, brand activations, and pop-up events. Provide regular feedback and reports to the Customer Experience Lead on service performance and improvement areas. Preferred candidate profile 1-3 years of experience in customer service, e-commerce operations, or retail support. Strong written and verbal communication skills in English; proficiency in Hindi is an added advantage. Proficient in using CRM tools, Excel/Google Sheets, and platforms like Shopify, WhatsApp Business, or Limechat (preferred). Excellent organizational and multitasking skills with a focus on accuracy and responsiveness. Passion for fashion, lifestyle, and streetwear culture will be an advantage.
Roles and Responsibilities Oversee sales operations, including generating leads, closing deals, and maintaining customer relationships. Develop and implement process management strategies to improve efficiency and productivity. Collaborate with cross-functional teams to drive business growth through effective communication and problem-solving. Manage daily operations of the business, ensuring seamless execution of tasks and projects. Desired Candidate Profile 1-3 years of experience in Business Operations or Sales Operations role. Strong understanding of Ecommerce Development principles and practices. Excellent Customer Service Management skills with ability to handle multiple stakeholders effectively.
Roles and Responsibilities Manage executive calendars, coordinate meetings, appointments, and travel arrangements. Provide administrative support to senior management by handling correspondence, emails, and phone calls. Maintain confidentiality and handle sensitive information with discretion. Perform other secretarial activities such as data entry, filing documents, etc. Desired Candidate Profile 1-2 years of experience as an Executive Assistant or similar role. Proficiency in calendar management software (e.g. Google Calendar) and email writing tools (e.g. Microsoft Outlook). Strong organizational skills with attention to detail and ability to prioritize tasks effectively. Excellent communication skills with the ability to work independently from home office setup.