Customer Support Representative

2 - 4 years

3 - 4 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries and concerns received through WhatsApp, email, calls, and

social media in a professional and timely manner.

  • Track, manage, and update order statuses, exchanges, and returns through the internal

dashboard and CRM systems.

  • Liaise with internal teams including operations, logistics, and warehouse to ensure

accurate and efficient resolution of customer requests.

  • Maintain high customer satisfaction scores through clear communication, empathy, and

prompt follow-ups.

  • Monitor unresolved or recurring issues and escalate appropriately for process

improvement.

  • Maintain accurate documentation of all customer interactions and update relevant

databases.

  • Support concierge-level service during high-volume periods, brand activations, and

pop-up events.

  • Provide regular feedback and reports to the Customer Experience Lead on service

performance and improvement areas.

Preferred candidate profile

1-3 years of experience in customer service, e-commerce operations, or retail support.

  • Strong written and verbal communication skills in English; proficiency in Hindi is an

added advantage.

  • Proficient in using CRM tools, Excel/Google Sheets, and platforms like Shopify,

WhatsApp Business, or Limechat (preferred).

  • Excellent organizational and multitasking skills with a focus on accuracy and responsiveness.

Passion for fashion, lifestyle, and streetwear culture will be an advantage.

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