International Customer Support Voice Location: Bangalore Role Type: Full-time | International Voice Customer Support Reporting To: Manager Role Overview As an Associate International Customer Support (Voice), you will handle inbound and outbound calls for international customers, resolve queries, and provide a seamless service experience. The role requires excellent communication, adherence to service quality standards, and the ability to meet productivity goals. Key Responsibilities Handle customer queries and support via inbound/outbound voice calls Provide accurate information and solutions as per process guidelines Maintain service levels and quality standards Ensure punctuality, attendance, and compliance with company policies Build positive professional relationships and maintain customer satisfaction Eligibility Education: 10+2 (Freshers eligible) / Graduates (Freshers eligible) Experience: 02 years in international voice/customer support Skills: Excellent oral and written English communication, awareness of telephonic etiquette, typing speed with basic computer navigation, customer-centric mindset Salary & Benefits Fresher Salary: 21,300 (in-hand, post PF, ESI, Insurance, PT deductions) Experienced Salary: 30% hike on last drawn CTC Performance-based incentives and overtime allowance 5-day work week (2 days off) Free transportation (pick-up & drop) Medical insurance for self and family Structured training, growth opportunities, and international exposure Recognition programs, fun-at-work and employee engagement activities Shift: Rotational shifts aligned with international time zones
Job Title: Customer Support Executive Voice Process Client: Axis Bank Process Details Process Type: Inbound Voice (Customer Support) Qualification: Intermediate & Above Languages Required: English & Hindi (Regional language proficiency preferred) Working Days: 6 days a week, 1 rotational week off Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) or 2,000 Transport Allowance Compensation For freshers: Pocharam: 14,330 CTC | 14,000 Take Home (NAPS) Begumpet: 15,330 CTC | 15,000 Take Home (NAPS) For Experienced Candidates: 19,000 CTC | 14,500 Take Home (Both Locations) Position Summary Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction. Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively. Key Responsibilities Handle inbound customer calls and provide accurate information regarding banking products and services. Clarify customer queries and determine appropriate solutions. Research, troubleshoot, and resolve issues efficiently. Escalate unresolved queries to the appropriate department when needed. Complete transactions and maintain accurate documentation. Cross-sell suitable banking products based on customer requirements. Education Undergraduates / Graduates are eligible to apply. Note: Pursuing Higher Education & B. Pharmacy students are not eligible. Required Skills & Competencies SVAR Score: 50 & above Excellent verbal communication in English & Hindi Regional language proficiency preferred Basic computer knowledge and familiarity with MS Office tools Strong telephone etiquette and active listening skills Sound decision-making, logical reasoning, and numerical ability Customer-oriented mindset with patience and empathy Location: Pocharam & Begumpet Employment Type: Full-Time