E - Commerce Assistant Manager

At Fusion CX, leadership means more than managing teams. It is about driving results, enabling people, and creating meaningful impact for clients and customers alike. We are hiring an Assistant Manager for our Durgapur site with an E-Commerce chat/blended process background. If you have a proven track record of managing teams, ensuring SLA/KPI performance, and fostering collaboration, this is your chance to grow with a people-first global company.

Whether you are exploring Assistant Manager jobs in Durgapur, E-Commerce leadership roles, or a job vacancy in Durgapur that combines growth and responsibility, Fusion CX offers the platform to make your mark.

As Assistant Manager, you will be responsible for overseeing operations across multiple shifts, ensuring that client expectations are met and exceeded, and empowering your teams to deliver quality and efficient results.

Key Responsibilities

• Lead and manage at least 4+ Team Leaders and more than 80 indirect reportees across day, evening, and night shifts with minimal supervision.
• Communicate effectively with clients, handle escalations, and provide resolutions with confidence and professionalism.
• Coordinate with clients and Operations to analyze projects and processes, providing actionable insights.
• Monitor and drive SLA and KPI performance, including Quality, Productivity, and other client-defined metrics.
• Take ownership of overall team performance, ensuring alignment with business and client goals.
• Compile and publish accurate reports on team and process performance.

• Minimum 2+ years of experience as an Assistant Manager with the ability to help the company monitor and achieve business goals
• Excellent written and verbal communication skills.
• Proven ability to manage large teams (4+ Team Leaders and 80+ indirect reportees) and responsible for their overall performance.
• Strong ability to manage end-to-end shift operations independently, and ability to coordinate and collaborate with clients and Operations to analyse and provide meaningful insights into projects/processes
• Demonstrated skills in SLA/KPI management, performance monitoring, and insights reporting.
• Ability to collaborate effectively with clients and internal stakeholders.
• Ability to compile and publish reports.

At Fusion CX, your leadership will not only shape team success but also create a measurable impact on clients. We provide the resources, support, and opportunities you need to thrive in a fast-paced E-Commerce environment.

• Lead diverse teams in a dynamic, client-focused environment.
• Collaborate with global clients and deliver on impactful projects.
• Grow your career in a people-first organization where contributions are recognized.
• Access leadership development, continuous learning, and advancement opportunities.

Looking for Assistant Manager jobs in Durgapur, E-Commerce process leadership roles, or a job vacancy in Durgapur where you can lead, grow, and deliver impactApply today and be part of Fusion CX s journey of excellence.