Duty Manager

Job Summary:

Key Responsibilities:

• Operational Oversight:

  Supervise daily operations, ensuring smooth functioning across all departments, including guest services, technical operations, and concessions.

• Staff Management:

  Lead and motivate team members, conducting training sessions, performance evaluations, and fostering a positive work environment.

• Guest Relations:

  Address guest inquiries and concerns promptly, ensuring a high level of customer satisfaction. Implement feedback to enhance the guest experience.

• Crisis Management:

  Act as the first point of contact for any emergencies or operational issues, responding swiftly to resolve problems and ensure safety protocols are followed.

• Event Coordination:

  Collaborate with the management team to plan and execute special events and promotions, ensuring seamless operations during high-traffic periods.

• Financial Oversight:

  Assist in managing budgets, monitoring expenses, and ensuring that financial transactions are accurately processed.

• Compliance:

  Ensure all operations comply with health and safety regulations, as well as company policies and procedures.

Qualifications:

• Education:

  Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.

• Experience:

  Minimum of 2-4 years of experience in a managerial or supervisory role within the hospitality or entertainment industry.

• Leadership Skills:

  Proven ability to lead a team effectively, with excellent interpersonal and communication skills.

• Problem-Solving:

  Strong decision-making abilities and the capacity to remain calm under pressure.

• Customer Focus:

  Passion for providing outstanding service and creating memorable experiences for guests.

• Flexibility:

  Availability to work evenings, weekends, and holidays as required.

Why Join Us:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and advancement within a leading cinema brand.
• A dynamic and supportive work environment that values teamwork and innovation.
• The chance to be part of a passionate team dedicated to delivering exceptional movie experiences.

If you are a motivated leader with a passion for customer service and operational excellence, we invite you to apply and become a part of the PVR INOX family!