Duty Manager

Company Description

Company Description

Join

us at Accor,

where

life pulses

with

passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

®.

We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and maintaining smooth communication between departments. This position requires a detail-oriented professional who can thrive in a fast-paced environment and make decisive actions to uphold our high standards of service.

• Oversee daily hotel operations, ensuring efficiency and adherence to company policies and procedures
• Manage and coordinate activities across different departments to deliver exceptional guest experiences
• Handle guest complaints and resolve issues promptly and professionally
• Perform night audit duties during night shifts, including producing required business reports
• Provide leadership and support to the Front Office team
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Implement and monitor safety and security procedures to ensure guest and employee well-being
• Collaborate with department heads to identify areas for improvement and implement solutions
• Train and mentor staff to enhance their skills and promote a positive work environment
• Assist in managing inventory and controlling operational costs
• Represent the hotel management in the absence of senior leadership
  

Qualifications

• Proven experience in a similar role within the hospitality industry
• Bachelor's degree in Hospitality Management or related field preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management systems and Microsoft Office suite
• In-depth knowledge of hotel operations and industry standards
• Experience in handling guest complaints and conflict resolution
• Familiarity with night audit procedures and financial reporting
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Detail-oriented with excellent organizational and time management skills
• Adaptability to work in a fast-paced, dynamic environment
• Commitment to delivering exceptional customer service